Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.
We are hiring a Client Solutions Specialist - Costa to join our existing Specialist Coffee Services team and support the growth and retention of this strategic partnership across UK & Ireland.
Join Selecta’s WINNING Sales & Solutions Culture – Costa
About Selecta
We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition. Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers. We never stop innovating!
The Opportunity:
The Client Solutions Specialist - Costa is a hugely important role and a primary interface between Selecta and the Costa Coffee Franchise partnership. Along with obtaining new business from the franchise owners and other clients within the industry, this role plays an integral part to the overall success of the National Costa Coffee partnership. The Clients are generally within the HORECA sector, supplying Coffee Equipment, Technical and Wholesale.
This is a fantastic opportunity for someone with the ability to manage a vast range of large national and regional Costa Franchise Clients – all receive a premium level of service through Selecta, from their Costa branded solution(s).
Your Key Duties & Responsibilities:
- Exceeding client’s expectations around overall technical service.
- A clear plan to ensure we meet the specific service KPI’s set by Costa.
- Primary contact for all client queries.
- Ensure we exceed our revenue and margin expectations year on year.
You will support the retention and growth of Costa accounts, through strategic sales planning.
You will support the Client Solutions Leader – Costa, and the newly appointed SCS, Wholesale and Telesales Leader to deliver such retention and growth, whilst achieving the expected revenue for each financial year.
Requirements
We work in a fast-paced world with changing needs, so the right cultural fit is critical to our success - our associates are the backbone of our business. You will support the Client Solutions Leader – Costa to deliver profitable business, whilst achieving the expected revenue for each financial year.
Benefits
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
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