The Account Manager/Director in Korea will manage and own the entire customer journey. The AM will build relationships, grow revenue through upsells and ensure renewals are your core KPIs. We are looking for someone with strong communication skills, self-drive and an entrepreneurial spirit.
What the Account Manager/Director will do:
- Manage business in Korea and grow Net Revenue Retention (NRR) by managing renewals and upsells.
- Have C-level discussions with customers and work on strategizing their use cases with our platform.
- Create, manage, and implement Quarterly Business Reviews.
- Proactively understand the clients’ business to provide competitive insights and trends.
- Collaborate with global product, engineering and other technical teams to improve our product offerings in Korea.
- Follow industry trends and interpret these into day-to-day business impact.
- Understand the product development cycle, communicate effectively between product teams and customers, and manage expectations on feature requests and releases.
- Identify product penetration, renewal, and upsell opportunities within the managed customer base.
Skills that the Account Director candidate can bring:
- Minimum of five years with a combination of sales and account management experience
- Must be fluent in the Korean and English languages
- Be able to work 2-3 days a week from our office
- Managed customers within a SaaS environment
- Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base
- Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical
- An eye for detail following the industry trends and interpreting these into day-to-day business impact.
- Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate - results every day
