SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
An Account Manager at SeatGeek knows their client’s business needs and proactively provides insights and solutions in order to grow the business and ensure client satisfaction. They collaborate with the client and present innovative product updates and advances in SeatGeek’s technology & Services stack.
In this role you will drive thought leadership on the evolving ticketing software, sports and entertainment space and advocate across the organization on behalf of partners and opportunities. You will keep a pulse on the health of your client’s business, and work to help them meet their KPIs. You will work with your peers to map out and document key steady state interactions and initiatives.
Success in this role will be tied to your passion for creating a better ticketing experience for venues and their customers, and pushing the envelope on the industry status quo.
What you'll do
- Lead contact on a portfolio of high-profile accounts, focused on developing and maintaining strong, healthy and long-lasting relationships and having a detailed knowledge of the client’s business
- Lead renewal negotiations working with the Director of Account Management on renewal close plans
- Be entrepreneurial: drive upsells by highlighting new product offerings through a consultative approach, spot gaps in the client product stack and in the market overall
- Hold responsibility for development and maintenance of client success plan and monitoring business KPIs for each client; alongside communication and progress tracking with all internal and external stakeholders
- Execute regular remote and in-person touch point meetings
- Operate as the voice of the customer internally by collaborating with other SeatGeek Enterprise business leaders/business units in Client Services, Product, Engineering and- to consistently deliver incredible client experience and business outcomes
- Partner with the Sales, Partnerships and Marketing teams to produce materials that highlight client successes and create positive referrals
- Proactively recognize potential problems and opportunities, conduct analysis, and present findings and ideas cogently to internal and external stakeholders
- Serve as an expert about the ticketing/software industry and share best practices amongst clients
What you have
- 3-5 years in a client-facing, strategic Account Management or Sales focused role
- A combination of being comfortable in a client-facing role, but also analytical enough to crunch the numbers
- An interest in finding creative ways to increase revenue and improve the live experience, even if it means reimagining how things were done in the past.
- Sports exposure is a plus
- History of success in project or account management role
- Experience creating and delivering client presentations
- Ability to operate in a cross-functional environment
- Excellent time management, communication and interpersonal skills
- Proficiency with data visualization, CRM (e.g. Salesforce), and productivity software (e.g. Google Slides, Sheets)
- Passion for the business of live events with a specific interest in sports
Perks
- Equity stake in a well-funded growth stage company
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Generous PTO
- Benefits package that supports health and dental
- Family building stipend and support
- Annual wellness stipend
- Annual subscription to Headspace
- Pension
- Life Insurance
- Annual subscription to Spotify, Apple Music, or Amazon music
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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