Account Manager - San Francisco, CA

About Blackbird:

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. 

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. 

About Our Team:

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. 

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. 

We are an in-office culture that values the power of in-person connection and collaboration. Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.

About the Job 

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird.

Responsibilities 

• Build processes and standardize best-practices within restaurant success
• Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
• Track restaurant KPI and OKR to understand their success, issues, or opportunities
• Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
• Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
• Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
• Be a champion of Blackbird’s mission, brand, and product

Requirements

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
• Restaurant, hospitality, or tech experience with an industry disrupting product
• Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
• Ability to take initiative, build rapport, and solve problems quickly

Nice to Haves

• You’re relentlessly optimistic about the future and determined to get there. 
• You can pivot on the fly. You’re not looking for a boring job.
• You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn’t scare you.
• You are a highly organized, detail-oriented and process-driven
• You are an excellent, and efficient, communicator
• You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture
• Interest in serving up a game-changing loyalty platform for the best restaurants

Benefits

Full time offers from Blackbird include salary, stock options, and benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks) — subject to applicable taxes and based on eligibility.

Commitment to Equal Opportunity

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Blackbird participates in the E-Verify program. 

Join us and find out what the best work of your career could look like here at Blackbird.