Account Manager

Who You Are

• You are passionate and knowledgeable about the Digital, TV and programmatic landscape.
• You are an experienced client services professional, with a solid background in account servicing. 
• You love solving problems for your customers and your teammates and can multi-task with a positive can-do attitude.
• Self-starter with an ability to “hit the ground running” servicing a book of business.
• You have strong verbal and written communication skills with exceptional attention to detail.
• People-driven, comfortable engaging clients either in person or over the phone where appropriate.


You embody the Samba values:
• Determination - Have a “get the job done” mentality.
• Intellectual Honesty - Have an unbiased perspective on problem-solving.
• Curiosity - You aren’t afraid to ask questions and challenge the status quo.
• Humility - You aren’t afraid to admit what you don’t know and are willing to roll up your sleeves to get the job done.
• Results - You want to drive positive outcomes for your clients, your team and ultimately for Samba TV.


Responsibilities:

• Partner with Sales for the full campaign life-cycle servicing from planning, activation, troubleshooting (where applicable) and delivery of client wrap-up reports to drive renewal and upsell.
• Have a comprehensive understanding of Samba’s value proposition across all our agency product solutions, with a primary focus on data and media.
• Provide strategic recommendations to advertisers in response to agency RFPs.
• Work cross-functionally to communicate all aspects of campaign details to ensure flawless execution, continued optimisation, and actionable results for advertisers.
• Forged strong customer relationships, acting as the day-to-day point of contact for campaign management.
• Strong ability to analyse, track, and report on data for campaign effectiveness and communicate these findings to clients via proactive reporting and post-campaign wrap-ups. 
• Ability to effectively juggle a heavy influx of questions and requests from clients, with exceptional accuracy and within deadline. 
• Be able to troubleshoot potential programmatic campaign issues with clients.  Knowledge of working with multiple DSPs across globally recognised brands and a willingness to learn additional technical role requirements (pixel implementation, workbook environments).
• Ensure continued campaign success by securing incremental revenue and/or campaign extensions/renewals.
• Think about the business holistically and strategically evaluate ways in which we can grow our partnerships with our clients.

Qualifications:

• 2+ years of account management/media planning experience on the publisher/network/AdTech side managing strategic/top-tier accounts.
• Experience working on programmatic campaigns, including working with DSPs to troubleshoot programmatic campaign issues is beneficial.
• Proficient in Excel, PowerPoint, Salesforce and 3rd party reporting (DCM, Atlas, Innovid, Sizmek, DoubleVerify, IAS, MOAT, etc.)
• Keen understanding of the digital advertising ecosystem, in particular video. 
• Willingness to work in a dynamic, high-growth environment with a focus on adaptability. 
• Problem solver at heart with strong project and time management skills. 
• Excellent written and verbal communication.