Account Manager - Sales & Tech Operations

Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Our most successful candidates will have:

• A Bachelor’s Degree
• Three years of operations and management experience; Process transformation experience required.
• Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Excellent working knowledge of MS Office applications.

Requirements and Expectations from the role:

• Must have hands-on experience in managing sales and tech operations.
• Ability to do a root-cause analysis to improve key performance.
• Effective Coaching and Mentoring Skills.
• Must be able to work independently with minimal supervision within 90 days.
• Must be able to manage client communications and reviews.
• Champion of employee experience
  • drive morale in collaboration with HR and Dr. Fun/Engagement Manager
• Must be proactive in identifying people and process issues.
• Focus on all aspects of operations
  • productivity, quality, people, and profitability
• High energy, results-driven, and uphold Sutherland values.
• Strong written and verbal communication.