Account Manager (Renewals & Customer Success)

Who we are

Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous learning and development.

What you will be doing

The Account Manager is responsible for (1) maintaining and growing our existing book of business, (2) build strong relations with new contacts at the local offices of a list of global subscribers, and (3) proactively providing support and leading with insights to embed Euromonitor as their key solution provider. This is a proactive, activity driven role where success is ultimately measured in activities completion rate and revenue growth. The Account Manager must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

This is a great opportunity for someone to influence the decision making and strategy of some of our biggest clients in the corporate space. 

How you'll be doing it

• Secure contract renewal and grow revenue for each client.
• Develop client relationships by:
• Understanding client's organisation, strategy, and priorities, through extensive mapping and strategic planning, growing a network of users, growing usage, successfully convey benefits of our products and Euromonitor's methodology and developing a partnership-style relationship
• Providing expert research support to all clients through detailed understanding of Euromonitor's product portfolio and research methodology
• Encouraging more usage/users and information sharing to allow more client participation in our research
• Provide support to your list of local and global accounts which include but not limited to:
• Solving queries
• Training users in-person and/or via online demonstrations
• Developing new users
• Collecting value stories
• Handling registration and solving login issues
• Cooperating with our Client Consultants to generate more consulting leads
• Working with our Client Consultants to upsell Passport product subscription

• Collaborate with industry teams by:
• Developing our product offering to meet the changing needs of our client base
• Leveraging research and industry expertise into the client base
• Effective internal coordination and willingness to learn from your management to identify gaps and development opportunities

What you’ll need

• A self-starter attitude who can work well within an ambitious and dynamic team
• Networking, strategic, and structured communication skills to uncover new opportunities and deepen client relationships
• Tenacity, drive, commercial awareness, persuasive and negotiation skills to progress and close deals
• To be target oriented with the ability to meet both revenue and activity target monthly and annually
• The ability to manage workload across all clients, balancing proactive commercial activities with reactive client support
• Excellent communication and presentation skills
• Right to work in Australia, role is based in Sydney

#LI-HYBRID

Benefits

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.