Our Organization
Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries.
Our company was founded in 2007 with a dream to bridge the gap between the disparate worlds of education and technology. Our vision was to create an ‘EdTech’ company that harnessed cutting-edge technology to optimize instructor-led training (ILT) rather than replace it, as so many traditional eLearning providers have tried and failed to do. Our obsession was, and continues to be, empowering talented trainers to create transformative learning experiences.
Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Today our training services are used by more than 1,200 companies and by over 500,000 employees. We started in Spain however today we have offices across Europe and a team of more than 400 incredible professionals.
Your Opportunity
In this exciting new career opportunity, the Account Manager will join our UKI Sales Team and be responsible for driving revenue growth and expanding opportunities with our global B2B clients. Your focus is on achieving sales objectives, identifying new opportunities within the client portfolio, strategically growing client accounts, and securing client loyalty and renewals.
- Reporting to the Head of Client Management
- Work from home remotely
- We are open to full-time or part-time (4 days per week) working hours
- Competitive salary + sales commission
Your Responsibilities
1. Revenue Growth: Drive sales and contribute to the company's financial success by exceeding revenue targets and increasing client spend.
2. Account Expansion: Strategically expand existing client accounts by identifying and capitalizing on upselling and cross-selling opportunities.
3. Client Retention and Loyalty: Develop strategies to ensure client renewals, promote repetitive business, and foster long-term client loyalty. Aim for efficient and timely renewal processes to enhance overall client satisfaction and maximize retention rates.
Sales and Account Growth
- Achieve Sales Targets: Meet or exceed assigned sales targets for communication skills programs on a quarterly and annual basis.
- Account Development: Expand existing client accounts through successful upselling and cross-selling efforts.
- Sales Prospecting: Identify and prospect new subsidiaries or contacts within existing client organizations to expand the reach and influence of our communication skills programs.
- Upselling and Cross-selling Success: Achieve targeted growth in revenue by successfully upselling additional services or new offerings within existing client accounts.
- Deliver persuasive sales presentations and conduct negotiations with clients to secure upselling, cross-selling, and renewal opportunities.
- Renewal Management: Develop strategies and tactics to secure client renewals, including contract negotiations and addressing any concerns or issues raised by clients.
Account Planning and Management
- Account Planning: Develop account plans and strategies to effectively penetrate key accounts, identify growth opportunities, and ensure client renewals and loyalty.
- Client Satisfaction and Loyalty: Foster strong relationships with key decision-makers, ensuring high levels of client satisfaction and fostering long-term client loyalty.
- Account Knowledge and Segmentation: Achieve a comprehensive understanding of your client accounts, including their organizational structure, decision-making systems, international presence in the market, and other relevant information. Actively work to keep client segmentation up to date.
Sales Reporting and Forecasting
- Sales Pipeline Management: Maintain an accurate and up-to-date sales pipeline in the CRM software, ensuring proper tracking and forecasting of sales opportunities.
- Market Insights: Conduct regular market research and competitive analysis to stay updated on industry trends, customer needs, and competitors' offerings. Provide insights and recommendations to other sales team members and Management.
- Sales Reporting and Forecasting: Provide accurate and timely sales reports, including pipeline updates and revenue forecasts, to the Regional Head of Sales.
Team collaboration
- Collaboration with Client Success Manager: Collaborate closely with the Client Success Manager to ensure a seamless transition from sales to implementation, fostering successful program adoption and client satisfaction.
- Teamwork: Foster a collaborative and supportive environment within the sales team by actively sharing knowledge, best practices, and success stories. Collaborate with internal teams, such as marketing, sales operations and product development, to align strategies and leverage resources.
Our Successful Candidate
We welcome professionals with experience in sales, account management and strategic account development. You'll have excellent communication and relationship-building skills, along with sales achievements in negotiating and closing deals. Proficiency working with Microsoft Excel, Powerpoint and CRM systems is required. This role would suit an ambitious team-player with a passion for learning, development and communication skills solutions.
Our Culture
- Work from home remotely.
- Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
- People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else.
- Learning & Development: Access to language learning and soft skills training; ongoing professional development talks and masterclasses; culture of coaching and constructive feedback.
- Diversity & Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.
- Community Events: We offer a range of social events including Virtual Drinks, Book Club, Teatime, and departmental and All Company meetups.
Your Application
We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible.
The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our e-mail address privacy-at-learnlight.com.
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