Your influential mission. You will...
- Serve as the primary point of contact for our clients, developing deep partnerships and acting as their trusted advisor
- Understand clients' responsible gaming needs, challenges, and objectives, proactively identifying opportunities for optimization
- Organize, manage, and summarize internal meetings across relevant teams to ensure effective collaboration and communication
- Coordinate internal resources to ensure seamless onboarding, integration, and ongoing support for our clients
- Monitor client health and satisfaction, promptly addressing any concerns or issues that arise
- Collaborate with product and development teams to relay client feedback and drive continuous improvement of the platform
- Use Monday.com to organize and track all client communications and tasks
Components for success. You...
- Proven experience in account management or customer success roles, preferably within the online gaming or technology industry
- Strong understanding of responsible gaming principles and best practices
- Excellent communication, interpersonal, and problem-solving skills
- Ability to manage multiple client accounts and effectively prioritize tasks
- Proficiency in using project management tools such as Monday.com
- Passion for promoting responsible gaming and creating a safe, sustainable online gaming environment
- Strong proficiency in English, both written and spoken
Thrive in a culture that values...
- Innovative and diverse people - you will be working with a skilled and dedicated team of experts.
- Variety - no day is the same.
- Hybrid working style – work in our modern and comfortable offices as well as work from home office.
- Employees' health and well-being can be achieved through comprehensive health and dental insurance plans, life insurance, a MultiSport card, an employee assistance program, and food, travel, and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.
PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
