We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
In this role you will serve as the primary point of contact for paying customers, ensuring client satisfaction and acting as a trusted advisor for their needs, as well as manage product adoption and usage, driving customer satisfaction and retention while identifying opportunities for contract renewals, upsell new features or upgrades, and cross-sell additional services. You will also work closely with internal teams (Support, Engineering, Partners and Customer Success) to ensure the client experience is seamless and feedback is communicated effectively, as well as to align resources with customer strategy and business needs.
Your new adventure:
- Serve as the primary point of contact for paying customers
- Ensure client satisfaction and acting as a trusted advisor for their The Account Manager position is a quota-carrying position; you will own the full sales cycle from building relationships with key stakeholders to negotiation and contracting
- Handling customer communication via call, account reviews and any email interaction
- Proactively own and manage a portfolio of SMB & Mid Market level accounts, becoming their trusted advisor and influencer
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
- Comprehensive understanding of Pipedrive solution and connect that knowledge directly to customer ROI
- Consult with customers on their internal processes and challenge leaders to drive change across their organisation
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Pipedrive
- Partner with others across Pipedrive to ensure successful account management and surface customer inputs back
Does this sound like you?
- 5+ years of experience in mid market / enterprise sales or account management, with focus on SaaS
- Ability to deliver on possible complex customer needs, developing new opportunities within their portfolio of accounts
- Proven experience as the owner of the full sales cycle - from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Positive attitude, empathetic and energetic
- Strong understanding of SaaS business models and software solutions.
- Proven ability to manage and nurture customer relationships, with a focus on retention and growth.
- Excellent verbal and written communication skills, with the ability to present and convey complex ideas to both technical and non-technical audiences
- Ability to analyze usage data, customer feedback, and other KPIs to make informed account decisions
- Strong critical thinking and problem-solving skills, with a focus on solutions and driving results
- Experience managing multiple projects and tasks simultaneously while maintaining attention to detail
Why Pipedrive:
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours as long as you’re there for your team members
- Lots of room for personal and career development, with internal and external training opportunities
- Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
#LI-Hybrid #LI-LR2
We're on the lookout for an account manager to join our team in Lisbon.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
