Sherrill-Lubinski, a PartnmerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team. This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities. The ideal candidate will have a strong understanding of Apache Kafka and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.
Key Responsibilities:
- Software Subscription Renewals: Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts.
- Account Growth and Expansion: Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products.
- Customer Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions.
- Technical Knowledge: Demonstrate an understanding of Apache Kafka and its use cases to effectively communicate product features, benefits, and updates to customers.
- Collaborative Solutions: Work closely with the sales, support, and technical teams to ensure customers’ needs are met and that any issues are addressed promptly.
- Performance Tracking: Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success.
- Negotiation and Contract Management: Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements.
- Reporting and Forecasting: Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio.
Requirements
- Education: Bachelor's degree in business, marketing, information technology, or a related field.
- Experience:
- 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector.
- Proven experience managing subscription renewals and expanding customer accounts.
- Technical Skills:
- Working knowledge of Apache Kafka and experience discussing technical topics with both technical and non-technical stakeholders.
- Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot).
- Soft Skills:
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a team environment.
- Excellent negotiation and problem-solving abilities.
- Highly organized with attention to detail and ability to manage multiple priorities
Preferred Qualifications:
- Experience working with open-source software or cloud-based solutions.
- Previous experience in a technical or SaaS-based account management role.
- Ability to analyze customer data and provide insights to improve customer success.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement within a growing company.
- Comprehensive benefits package including health, dental, and vision insurance.
- Ongoing training and professional development opportunities.
- A collaborative and innovative work environment.
