With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
Reporting to the Canada Manager of Accounts Team and part of our wider Canadian/North American Growth Business, this position is responsible for leading a portfolio of restaurants and is tasked with supervising the full OpenTable customer lifecycle. We’re looking for an entrepreneurial, growth-focused Account Manager to be the face of OpenTable in Toronto, supervising a portfolio of restaurant partners throughout the region. Reporting to the Canada Manager of Accounts Team, you will lead the full OpenTable customer lifecycle, driving engagement, enhancing customer satisfaction, and reducing churn.
As a trusted advisor, you’ll build deep, consultative relationships with our restaurant customers, helping them integrate OpenTable’s suite of tools into their daily operations. Your goal is to ensure each restaurant’s success on our platform by understanding their unique needs, delivering value through our features and add-on products, and increasing their reservation inventory. You’ll work both remotely and in-person, using phone, email, webinars, and other channels to connect, train, and resolve any issues.
Note: This is a Toronto-based field role leading a portfolio of accounts in the local area and remote areas outside Ontario.
You’re a self-starter with a passion for building lasting business relationships and delivering elite service. You understand the challenges faced by the restaurant industry and are relentless in uncovering and addressing customer needs. You’re excited to join a high-performing, fast-paced team that values growth, feedback, and continuous improvement.
There are a variety of factors that go into resolving a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $80,000 - $90,000 CAD.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
