Account Manager

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Reporting to the Restaurant Services Team Lead, the Account Manager handles a best-in-class portfolio of restaurants across their assigned territory. You assume responsibility for the restaurant relationship after the sale and installation is completed along with being charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. You will dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. The position will serve as trusted advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will collect feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.

In this role, you will:

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to assigned restaurants.
• Act as a liaison between clients and appropriate company departments to resolve customer issues such as accounts receivable and product.
• Lead and maintain high-retention with current clients.
• Strategically overcome objections and competition.
• Provide customized product and service presentations (both in person and online) to prospects and existing customers to determine solution needs and drive revenue.
• Encourage customers to think differently about their business and in ways that will help both parties achieve success.
• Educate restaurants about trends in the industry and offer unique insight.
• Provide our restaurant partners with data and reports to better run their operations.
• Consistently meet and exceed monthly and quarterly retention and other goals, as assigned.
• Provide solutions to current clients in an assigned geographic area to achieve/exceed assigned revenue and retention objectives.
• Provide follow-up with customers to ensure customer satisfaction with solutions. Maintain communication records & prepare productivity reports as required.
• Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
• Remain knowledgeable of, and adapt to, company's solutions to facilitate efforts.
• Demonstrate skills and client’ experience to continually evolve account management approach and processes.
• Listen to needs of the market and share this feedback with Product and Marketing teams.
• Assist Account Executive and Inside Sales Rep on the team as needed.

Please apply if:

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills.
• Deep expertise in restaurant operations and management experience working in the local restaurant market
• Validated ability to work across many departments to tackle problems and achieve results
• Excellent social and planning skills: task prioritization, effective time management
• Strong writing, presentation and social skills
• Analytical skills used for making and supporting business decisions
• Knowledge of Google Suite, Microsoft Windows, Office, internet, basic web design or html
• Valid driving license and transportation (all business related travel expenses reimbursed)
• Appropriate working in an unstructured and forward-thinking environment
• OpenTable software experience is a plus.
• College degree preferred

Benefits

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games
• Flexible hours
• Universal Paid Parental leave

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.