Account Manager

About Ogilvy

Ogilvy has been the “teaching hospital” for brands since the company was founded by David Ogilvy in 1948. We continue that brand building legacy today through Borderless Creativity – operating, innovating, and creating at the intersection of talent and capabilities. Our experts in Consulting, Advertising, Experience, Public Relations and Health work fluidly across 131 offices in 93 countries. 
Ogilvy has been operating in Vietnam for over 25 years and has played a leading role in helping to shape the marketing communications industry in Vietnam today. We remain committed to continuing this legacy and are on a mission to help create the next generation of hybrid and fluid modern-marketing talent by making Ogilvy the “Best Place to Work” in Vietnam for GenZ by 2025.

The Account Manager is mainly to provide key internal support to relevant client-related activity.  Working closely with the  Account Director, you will ensure strategy and creative output in a timely manner; assist in cost estimation, creative briefing and campaign management/analysis.

Key Responsibilities

Client Management 

• Manage and ensure quality of our client services 
• Management and handling of key client briefs, projects and requests, including the refinement of the above 
• Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc. 
• Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead (Senior) Account Executives to implement projects smoothly and effectively 
• Support line manager in developing initiatives for new business or extending existing business 
• Financial control of billings and 3rd party costs 
• Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases 
• Cultivate high-level contacts within business and industry relations 
• Lead major offline activities/events and overall quality control 

 Strategy 

• Provide Clients counsel in the development of successful customer management strategies 
• Work with team to write/assist in writing communication/PR plans 
• Understand industry/market trends and the success factors critical to the organization’s long-term sustainability and competitiveness 
• Be able to conduct project planning and reporting, and support line managers with campaign planning as well as strategic annual or quarterly plans 
• Modify proposals based on changing business conditions 
• Stay up-to-date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications programs  
• For certain clients, assist in developing media relations strategy, seeking placements in print, broadcast and online media 

 Creative Leadership 

• Drive the right Client briefs for internal stakeholders, mainly strategy, creative and delivery teams 
• Take ownership of the quality of creative responses in conjunction with Associate Creative Director and Creative Director 
• Ensure creative team motivation and working processes 
• Oversee project briefings (both written & actual briefing) & client approval 
• Provide creative judgement 

 Leadership & People Management 

• Develop working relationships (Senior) Account Executives to ensure that once briefed the campaign/project moves forward smoothly 
• Be the first stop in resolving problems raised by  (Senior) Account Executives
• Work with AD/SAD/GAD/BD to project future account team personnel requirements and overcome any existing issues 
• Assume responsibility. Proactive and energetic working attitude, and always be positive 
• Take responsibility for management and motivation of account team members to allow them to achieve their maximum potential 
• Abide by the WPP code of business conduct 

Qualifications

• 3-4 years of experience in communications or related field; industry experience preferred 
• Educational Background: Bachelor's degree with a major in marketing, communications, advertisement, media, digital, public relations, etc.  
• Professional writing skills, strong presentation capabilities (proven media relations skills) 
• An independent worker that works well on a team and can be proactive and a self-starter 
• Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner 
• Advanced knowledge of working software (Word, Excel, PowerPoint, etc.)