Account Manager

Job Description

In this demanding and fast-paced environment, we are looking for an Account Manager to join the Tech & Durables Commercial team in Greece. We seek for a business driven person, able to build strong and lasting client relationship and to hunt out and quantify market opportunities. Our Clients will see their Sales representative as their principle contact with GfK and as a result, the Account Manager needs an impressive array of skills & abilities to ensure that a Client centric relationship is established and maintained.

By joining our team, which operates with the top manufacturers of Tech & Durable goods in the market, you will make significant contribution to proposal and delivering actionable insights to clients and solve real life problems.

As an Account Manager you will have the key accountabilities.

• Create, maintain and develop strong relationship with clients.
• Ensure the high levels of client servicing through your own team and in collaboration with the customer services using our different platforms in priority.
• Maximize of customer satisfaction and retention by providing personalized support and proactive account management. 
• Research market trends, analyze customer needs and identify potential new client relationships and potential white space opportunities resulting to up-selling and portfolio growth.
• Join key presentations & workshops adding expertise during project/ contract delivery.
• Highlight potential and win new business opportunities for GfK.
• Client negotiations both for new sales and renewals and upselling of add-on services.
• Build go-to-market account plans in conjunction with the Industry Sales Manager.
• Consult with clients about how to leverage the power of GfK’s insights to best support their business.
• Ensure maximum communication with the other internal GfK departments. Build relationships that will support the growth needed for GfK’s insights.

Skills & Experiences required of an Account Manager

Client/ Industry

• Deep understanding of client’s organization.
• Ability to network GfK’s services and products to match client’s business requirements.
• Ability to work with other GfK product experts to provide truly outstanding client analysis.
• Ability to highlight client issues and convert to opportunities for the Sales team

Commercial Skills

• Ability to build lasting client relationships.
• Ability to hunt-out and quantify market opportunities.
• Understand and promote the value of GfK’s proposition.
• CRM (Salesforce) Management.
• Liaison with GfK stakeholders for current and developing opportunities
• White spot analysis.
• Sales & negotiation skills.
• Develop offer and negotiation strategy and tactics.
• Storytelling ability and presentation skills.
• Sales skills.
• Negotiation skills.
• Contract execution – from client signature to internal processes.

Personality & Self values

• Communication / interaction skills/ active listening.
• English fluent.
• Strong PowerPoint, Excel, MS Teams skills and CRM (SalesForce) skills
• Client oriented attitude / willingness to go the extra mile.
• Integrity.
• Warmth / empathy / ability to build sustainable relationships

Benefits:

• Hybrid & flexible working module

• Access to learning platforms, mentroship programme and educational support to keep developing your skills

• Peer-to-peer recognition program to enable feedback sharing and reward your achievements

• Comprehensive health insurance

• Life assurance

• Volunteer time off

#LI-SG1

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion