Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback.
From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 40 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners.
Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
Warning: Not for the faint-hearted. Possible side effects may include spending more on shopping (but don't worry — you earn Cashback).
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As an Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.
Your Adventure Ahead
- Deliver key value proposition to merchants, driving demand for adoption of best practices
- To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
- Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
- Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
- Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
- Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
- Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
Essentials to Succeed
- Minimum 1+ years of experience in key account management, preferably with Fashion, Home & Lifestyle, Electronics groups and chains
- Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
- Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
- Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
- Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
- Must be comfortable with C-level negotiations and have relationships with top decision makers.
Exclusively for ShopBackers
* Hybrid working and work-from-anywhere benefit
* Competitive compensation and stock options
* Transparent career progression paths and learning opportunities
* Candid, open and collaborative culture
* Talented and driven teammates across the world
* Fun-filled activities and celebrations all year round
