Account Manager

Mumsnet is looking for an Account Manager to maximise revenue opportunities from incoming enquiries. The role will manage inbound briefs through the Mumsnet advertiser inbox as well as account managing some of Mumsnet’s longest standing brand licensing partners. 

This role is ideal for someone with existing sales experience who is looking to take the next step in their sales career or for a more experienced sales person looking to transition to a flexible working arrangement of four days per week.

The role involves engaging with new and existing customers, interrogating and qualifying client briefs, providing exceptional service and support, and cross-selling to maximise revenue. 

The role requires timely and accurate management of Mumsnet’s inbound inbox, qualifying opportunities, directly securing and closing the small-mid client campaigns, and working with the existing sales team on larger incoming briefs. Alongside this you will  be responsible for regular cold outreach campaigns to secure bookings and you will also have your own sectors to manage . 

In addition you will also focus on growing  revenue from our Mumsnet Rated partners, strengthening and developing existing relationships to drive repeat business making sure all partners are maximising their endorsements. You will be responsible for building new Mumsnet Rated business, working with brands directly and through their PR and Media agencies to secure new budgets.

You will be resourceful, highly independent and have the ability to communicate effectively and influence people. 

Requirements

What we’re looking for

• Established Media and/or Licensing Sales experience (min 2 years experience) 
• Client Servicing and Account Management Experience – experience providing and delivering professional, helpful, high quality service before, during, and after client requirements are met.
• Target Driven – Be driven to meet and exceed both personal and team goals and have demonstrable experience of times you’ve done this. 
• Good Communicator – Be able to clearly convey information and ideas to clients at all levels that engages, helps them understand and influences them to action.
• Highly Organised– You can manage your time well to ensure that your work is completed effectively and efficiently. 
• Team Focus - Actively participate within the team to help achieve collective goals 
• Self Starter - We’re a small collaborative team at Mumsnet, but we punch above our weight thanks to the team we have in place. We need team members who are self starters and resourceful, and won’t be shy getting involved in everything Mumsnet from day 1! 

It’d be nice if you had

• Proficient in computer software and tech platforms especially CRM and Google
• Knowledge of Mumsnet, our audience and what’s important to us. 

How we’ll support you:

• Weekly or bi-weekly 1-1 with line manager to review progress, agree roles, provide support;
• Formal 6-month appraisal system;
• Bespoke learning platforms tailored to your development needs, including MoreHappi 1-1 coaching, LinkedIn Learning or Udemy courses. We also find the time for you to undertake learning and development in our bi-weekly DEAL sessions, training to be agreed with your line manager;
• Initial cross training across the Community team;
• Initial briefing sessions with relevant business partners;
• Ongoing on the job training from your line manager.
• Continues knowledge sharing and support from the wider sales team throughout the role.

Benefits

How we’ll support you

• Weekly or bi-weekly 1-1 with line manager to review progress, agree roles, provide support;
• Formal 6-month appraisal system;
• Bespoke learning platforms tailored to your development needs, including MoreHappi 1-1 coaching, LinkedIn Learning or Udemy courses. We also find the time for you to undertake learning and development in our bi-weekly DEAL sessions, training to be agreed with your line manager;
• Initial cross training across the Community team;
• Initial briefing sessions with relevant business partners;
• Ongoing on the job training from your line manager.
• Continues knowledge sharing and support from the wider sales team throughout the role. 

This role reports into the Head of Brand Partnerships and is based in our offices in Kentish Town. This role is envisaged as full-time  but we are happy to consider a flexible option of 4 days per week for the right candidate.

If all of this sounds good to you, please apply with your CV and a covering letter that demonstrates some of the qualities we’re looking for. 

Deadline for applications is: 

We’ll be calling the best candidates for interview as soon as we spot them so don’t delay in applying!

Why work for us?

We focus on steady, sustainable growth, putting purpose (to make parent’s lives easier) before profit. We expect great performance, agility and collaboration in every role; cross-team working with talented, clever people is the best part of life at Mumsnet. Most importantly we’re looking for candidates with a growth mindset - we know everyone makes mistakes, the important thing is to learn from them and to share your learnings.

We embraced flexible and home working a long time before COVID, and we care much more about outputs than hours on the clock. We don't only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best.

We’re committed to diversity and quality and we think we’re second to none in the all-round support we offer to parents and carers at work. Working for Mumsnet means never having to pretend you don’t have a family or other commitments, and we promise never to keep you away from a school appointment. We are also proud to be a London Living Wage employer and we have never used unpaid interns.

We have a healthy line-up of sandwich lunches, knowledge sessions, book clubs, monthly socials and sports teams, as well as an unhealthy line-up of staff parties at Kentish Town’s excellent pubs and restaurants, and McDonald’s deliveries for the mornings after.

WFH

We’ve continued to embrace flexibility and remote working to the max. You’ll only be required to be in the office two days a week (although you can go in more often if you wish). We’re flexible with hours and happy to accommodate personal commitments like picking the kids up from school. We’re more interested in output than presenteeism, so if you need to move things around, we can probably work it out.

Other benefits

We’re pleased to offer the following benefits, subject to eligibility:

• 25 Days Holiday
• Complimentary Gym Membership with Nuffield Health
• Buy More Holiday Scheme
• After 12 months employment, you will be eligible to join our EMI share options scheme
• Cycle2Work Scheme
• Employee Assistance Programme
• Mumsnet Workplace Pension Scheme
• Workplace Nursery Scheme
• Electric Vehicle Scheme
• LinkedIn Learning Subscription with weekly “Drop Everything And Learn” time
• Leisure and Retail perks discounts through the Perkbox platform
• BUPA Private Medical cover
• Wellness benefits including daily workouts and meditations via Perkbox
• Monthly team social events
• Annual team bonus opportunities