Account Manager, Managed Markets

About the Role:

We are looking for an Account Manager, Managed Markets to join our Sales team. Snap! Mobile Account Managers have the ability to make a critical impact on the success of our customers and the future growth of our business. The Account Manager is responsible for managing the customer relationship post-sale, which includes successfully executing fundraising campaigns, upselling and cross-selling additional products, and retaining customers year over year. Successful candidates will provide best-in-class support for our customers and function harmoniously with their sales partners.

An ideal candidate is self-motivated, dependable, well-organized, and adaptable, with excellent time management skills. Since a majority of this role’s communication with coaches/group leaders and the Snap! Mobile team is done via email and phone, excellent communication skills are a must! A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment.

This is a full-time, remote position. Strong preference for candidates who can support the West Coast time zone. 

Compensation: Depending on the level of experience  $50,000- $60,000. 

Account Manager, Managed Markets Responsibilities:

• Cultivate and maintain strong relationships with group leaders by learning about their unique challenges and providing proactive, mutually beneficial sales solutions to help their programs succeed

• Build strong relationships with group leaders to ensure annual retention of their business and identify opportunities to upsell/cross-sell additional Snap! Mobile products based on the ideal customer profile

• Serve as an industry and product expert by educating group leaders on the effective utilization of the Snap! Raise platform to maximize results and to drive a positive customer experience

• Partner with assigned sales representatives to assist in acquiring and onboarding new customers while simultaneously retaining the business that is currently managed by the Account Management team

• Practice a will-to-win mindset and maintain a commitment to teamwork, accountability, and a constant desire to innovate and improve

• Utilize organizational tools (CRM, etc.) to create a weekly plan of action and effectively prioritize competing responsibilities; self-accountability to this plan of action is a must

• Maintain flexibility in working hours when necessary to support seasonal increases in campaign volume Preferred Experience, Skills, and Abilities in a Account Manager, Managed Markets:

• Bachelor’s Degree preferred

• A self-starter mentality and competitive by nature with a proven ability to meet and exceed goals

• Must be an expert communicator with the ability to present ideas, thoughts, and data verbally and in

  written form in a clear and concise manner

• Ability to build credibility and rapport with customers in a remote capacity

• Strong organizational and time management skills

• Able to work both independently and in collaboration with multiple sales partners to achieve shared

  business objectives

• Coachable and eager to ask questions, receive feedback, and refine your skill set

• Experience managing a large volume of clients is preferred

• Proven success in meeting quotas in a goal-driven, fast-paced sales environment is preferred

• Two-three years of experience in sales or customer service in a customer-centric environment is preferred

• Experience working with HubSpot, or alternative CRM preferred

• Experience in coaching, leading, or participating in athletics and/or extracurricular activities preferred