Sydney, Australia

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager to join our team in Sydney. As an Account Manager at Lightspeed, you will be a part of our Retail Sales team, where you'll handle inbound sales for our retailers across the Asia-Pacific (APAC) market. In this role you will be collaborating closely with a variety of merchants to establish connections, understand their goals, and ensure they receive the optimal solution to achieve success. The ideal candidate is a clear communicator who is eager to learn, adept at analysing data, and excels as a team player, efficiently managing tasks.

What you’ll be doing:

Understand customer needs and recommend tailored solutions to add value.
Build trust, actively listen, and focus on upselling to maximise account growth in every interaction.
Guide customers through upgrading from basic to advanced platforms.
Demonstrate software solutions, from core POS products to modules and upgrades.
Drive reactive upselling and monthly recurring revenue expansion through inbound sales.

And a little bit of…

Building strong retailer advocacy, increasing retailer empathy and understanding throughout the company.
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

We're looking for a candidate who has experience with the following:

Previous experience in account management, sales development representative, or similar roles with sales environment.
Familiarity with consultative sales in a SaaS setting, focusing on solutions.
Proficiency in Salesforce.com and other tools to organise and manage sales pipelines.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners)
Unlimited paid time off policy
Flexible working policy
Work remotely from anywhere in the world for up to 60 days per year
Health and wellness benefit of $500 per year
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
LinkedIn Learning license
Volunteer day
Dog friendly environment
Rooftop with dining space and BBQ facilities
Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
Weekly catered lunches for the entire office
Exciting events hosted regularly by our Sydney Culture Club
Brand new office space located in Redfern, NSW

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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