Our client’s success is our success. By helping our clients achieve their goals while leveraging Mintel, we will continue to preserve our long-standing relationships and penetrate more areas of their business allowing us to more broadly demonstrate our value.
Our suite of resources and tools are utilized by over 1,500 clients and constitutes subscription revenue of over $80M throughout the Americas today. As an Account Manager, you will manage a variety of our Latin American accounts, excluding Brazil, to support their research needs and renew their business with Mintel. Ideally, you are coming into this role with some professional experience in client success or account management.
This is a Hybrid position based in Chicago.
What You Will Be Doing:
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Maintaining the existing account relationships: Within an assigned portfolio, you will be using your excellent communication skills, strong follow-up and sharp attention to detail to enhance existing relationships
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Supporting client projects with Mintel data: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel tools and services
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Understanding Customer Objectives: Clarifying how your clients will measure the value of their Mintel subscription
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Delivering Creative Business Solutions: Proving ROI on a quarterly basis to aid in the renewal and enrichment process
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Negotiating and Closing Contracts: Delivering industry-leading renewal rates
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Becoming a Product Expert: Building expertise across all Mintel products and services
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Delivering Accurate Forecasts: Bringing data back to sales management using Mintel’s CRM system (Salesforce.com)
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Developing Expertise in Direct Marketing & Consumer Research: Ensuring you are constantly on the pulse of what is happening within your clients’ industries and the marketing trends that are driving their businesses
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Delivering Results: Delivering consistent & exceptional results against your commercial targets
Who We Are Looking For:
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Client-Obsessed: You get satisfaction out of helping your clients solve pressing problems. You like to be an extension of your clients’ team, rolling up your sleeves and delivering insight that helps drive decision making across all levels of the organization
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Data-driven: You understand how to leverage the power of data and forward-looking metrics to drive better performance results for your clients. Previous experience working with complex data sets and/or financial services organizations is a plus
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People Smart: You are able to easily adapt to different personalities and levels within an organization
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Committed to Personal Growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skill set
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Great Communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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