Account Manager II - Client Success Team

Account Manager II - Client Success Team

About Subsplash

Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app. 

Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!

About the team

The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is on partnering with clients to dream big, develop, and implement strategies that will help them successfully leverage our platform to engage their audience and maximize the impact of their mission. This team is made up of individuals who are high-energy, relationship-based, enthusiastic, creative, part super-sleuth, part sales professional, and part evangelist that have clear goals and incentives linked to team and company success.

About the Role

As an Account Manager II, you will report to the Manager of the Client Success Team. The Account Manager's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you! 

Your Priorities 

• Build relationships with targeted clients via phone and email communication
• Be an expert on the Subsplash Platforms and Inform clients of exciting new products, features, and value
• Develop innovative solutions catered to client needs
• Help clients succeed in their utilization and implementation of Subsplash products
• Stay educated and be able to educate clients on industry information
• Identify and pursue new prospects and business opportunities
• Follow up on new leads, referrals, and other accounts assigned
• Assess prospect needs and present appropriate solutions
• Identify and resolve prospect concerns
• Convert leads and prospects into new business
• Acquire and demonstrate product knowledge and technical selling skills
• Maintain accurate records of accounts and account activity
• Participate in team‐building and company‐growth activities including strategy setting, sales training, marketing efforts and customer care
• Manage and track customer and transactional information in a CRM system.
• Manage and track mid-tier clients

Qualifications

• Sales background (2-4 years of experience)
• Experience with mid-tier clients 
• College Degree
• Demonstrates drive for humility, innovation, and excellence 
• Knowledge and/or experience working in the faith sector is highly preferred
• Knowledge of church staff roles and dynamics is highly preferred
• Motivation for sales and commitment to team mission
• Strong oral and written communication skills
• Proficient at prospecting and online profiling 
• Passionate about influencing, negotiation, and closing
• Knowledgeable and enthusiastic about technology industry 
• Exhibit technical savviness. Experience with SaaS platform, apps, analytics, data, or databases preferred
• Customer Relationship Management (CRM) experience (Salesforce prefered)
• Willingness to travel occasionally 

Location

Subsplash currently has operations in 24 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that, this role is only available as a 100% remote position if you reside in one of the following states: 

AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.

Unfortunately, if you do not reside in one of these states, we are unable to consider your application.

Compensation

The base salary for this role is $55-60k/yr, with an average first year on-target-earnings (OTE) ranging from $89,000 - 95,000/yr.

Benefits

Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech

This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.

Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice. Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.

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