Account Manager

About the role:

We are expanding our account management team in the newly created office in Melbourne so that we can better service our clients. We are looking for phone-based Account Managers who can manage a portfolio of accounts, and develop relationships with our clients and retain them. As our HQ is in Sydney, we will invite you to visit our Sydney office minimum 6 times a year. 

Why join our Sales team:

• Uncapped commission, benefits and perks, plus equity via our Employee Share Program
• HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes
• Work for a market leader in the industry as part of a high-performing team 
• Birthday, anniversary and volunteer leave, and up to 5 days of negative leave

How you will add value:

• Manage a portfolio of tradie businesses in Australia
• Act as the point of contact for your clients and handle outbound/inbound calls
• Manage the full life cycle of customers, including growing, nurturing and retaining
• Grow and retain revenue within your portfolio against monthly targets 

About you:

• Experience in Account Management, Sales or Customer Service
• Proven results against sales, retention or similar KPIs
• Loves working in a dynamic, fast-paced environment
• Excellent time management skills and can provide solutions to customers

About the company:

We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with over 300 team members across Australia, China, Philippines and New Zealand. 

Take a look inside our home:

Ranked Top 3 in Best Places to Work in Australia for the past three years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:

• Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
• Strengths based organisation with in house coaching to help you leverage what makes you special
• Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
• Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!

We value Diversity:

Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we’re more interested in who you are as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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