Account Manager

About hipages:

We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.

We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

About the Role:

Join our motivated Account Management team in a fast-paced call centre environment where our Account Managers are the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.

This is a high-volume phone-based role, where you will manage a portfolio of 500+ accounts. Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions.This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here’s what your day-to-day looks like:

Hitting Daily Targets (Activity and Revenue):

• Make at least 60 dials or 2.5 hours of talk time through inbound/outbound calls.
• Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.

Managing Accounts:

• Manage a portfolio of 500+ tradie customers, typically sole traders and small business owners.
• Renew tradies’ subscription contracts before they expire.
• Identify opportunities to upgrade subscription packages to suit their business needs.
• Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Debt Collection:

• Negotiate payment plans that benefit both the customer and the business.
• Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected.

Building Relationships:

• Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
• Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

• Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

• You’ve worked in a high-volume call centre before, and you are comfortable with making 60-80 dials a day or hitting 2.5 hours of talk time.
• You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.
• You thrive in a fast-paced environment and enjoy winning when hitting targets.
• You have strong verbal and written communication skills, with strong negotiation capabilities.
• You’re comfortable with learning new systems and adapting to new processes.

Why join our Sales team:

• Uncapped commission, benefits and perks, plus equity via our Employee Share Program
• HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes
• Work for a market leader in the industry as part of a high-performing team 
• Birthday, anniversary and volunteer leave, and up to 5 days of negative leave

Take a look inside our home:

Offering an inspirational ‘home away from home’, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader ‘a great leader’ with 86% of the team saying hipages is a Great Place to Work!

Sounds good? Wait, there’s more! We also provide:

• A close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;
• Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;
• Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means we’re all owners of hipages;
• Daily continental breakfast, fresh fruit and snacks;
• Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;
• High-touch personalised investment in your continuous career development;
• Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities -we work hard but play hard too!

Sounds like home? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader. 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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