Are you ready to make a change and join a team dedicated to a reliable SaaS FinTech product? Do you have experience as an Account Manager and a passion to work for a product that works? If you're eager to advance your career in Revenue or Account Management with a reputable FinTech organisation, we have the perfect opportunity for you!
Who we are, what we do & why we do it?
Dext is the market leader in accounting & bookkeeper automation software, trusted by over 500,000 SMBs worldwide. Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can then use to add greater value to their clients.
Dext operates across Europe, North America and APAC, with an expanding SaaS product portfolio. It's a fabulous opportunity to make your mark and join our team in Australia to be part of one of the world's leading FinTech solution providers.
In helping Dext retain and support our valued partners, this role focuses on responding to partner escalations and requests to change their contractual terms, with the goal of minimising downsell and churn. Collaborate with customer service and account management teams to help us maintain our excellent reputation and support the growth of the Australia market by helping make our partners feel they are supported and receiving great value from their subscription.
The Role - what you’ll do:
As an Account Manager, you have the ambition to over-achieve and have demonstrated the ability to effectively plan, manage and deliver against targets. With a deep understanding of the customer pre and post-sale process, you will help contribute to the ongoing success of the APAC AM team. Account Managers will proactively identify areas of opportunity to Increase Portfolio value, improve conversions & deal sizes, reduce churn and contraction, and enhance the Partner experience which can be rolled out globally.
- Act as the main point of contact in all matters relating to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Introduce new, additional and premium products to your account portfolio, establishing your Partner’s needs and pain-points to provide solutions.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Use our passive account management (PAM) tools and your market awareness to prospect and forecast selling opportunities.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to client.
- Increase monthly recurring revenue and average invoice value via upsell and cross-sell activity.
- Develop strong relationships with decision-makers and key stakeholders, working alongside colleagues to ensure a seamless buying and deployment process.
- Develop a successful buyer journey, supporting and creating a positive experience for your customers, mitigating contraction churn and cancellation.
Requirements
About You - What We Are Looking For:
- Proven experience as an Account Manager in a B2B SaaS environment.
- Strong active listening skills, with the ability to foster meaningful client relationships.
- Demonstrated proactive, strategic collaboration across functions and teams.
- Confident in delivering expert-level consultative sales, with a willingness to challenge the status quo.
- Skilled at managing diverse portfolio segments, tailoring outreach based on partner needs and current priorities.
- Deep understanding of customer businesses, using insights to teach new ways for them to compete more effectively.
- Applies industry expertise to disrupt traditional thinking, while maintaining diplomacy and empathy.
- Consistently builds trust with partners, delivering advice that is valued and embraced.
- Experience in high-growth or change-driven environments.
- Excellent written and verbal communication skills.
- Strong business acumen with the confidence to prioritise and manage time effectively.
- Proven ability to deliver impactful product demonstrations.
Desired but not essential:
Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity and Inclusion commitments.
- Possess excellent customer service skills and experience.
- Excellent english proficiency in verbal and written communication.
- You have a self-starter mentality and you lean into curiosity and creativity in the face of a challenge;
- Strong relationship-building skills and problem-solving skills.
- Flexibility, reactivity and ability to adapt your work to peaks in activity with rigour and organisational skills.
- Have working rights in Australia.
What you will be part of - our values, culture and behaviours:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:
- Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
- Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
- Be Together - We are one team. There is no such thing as individual success without team success.
- Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext.
- 🌟 Our behaviours guide us and inform how we communicate, collaborate and support each other. They are:
- Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!
Benefits
What we will give you - the perks:
- Inclusive and friendly culture
- Competitive salary + Commission + Superannuation
- An additional 3 days of annual leave, per year
- Paid Birthday Day Off
- Flexible working (Hybrid) with CBD office
- Health & Wellbeing Allowance
- Private Health Insurance Contribution
- Access to L&D training platforms i.e. LinkedIn Learning
- Regular social team events
