We are looking for an enterprise account manager in Europe to help expand relationships with our existing enterprise customers.
Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO best practices and and scale their use of the Ahrefs platform.
This role is a hybrid sales & customer success role which will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as everyone’s bonus is also awarded against overall company performance.
What You'll Do
- Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
- Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization.
- Consult organizations on SEO best practices to help them reach measurable results.
- Devise and conduct onboarding training
- Lead upsell and account renewal discussions
- Monitor customer health and identify any potential risks
- Act as a customer advocate to ensure feedback is heard and acted upon
- Contribute to ideas that will improve department performance
The skills you need
- Excellent written & spoken communication skills
- Skills in creating educational content and conducting webinars or workshops for customers.
- A creative problem solver who can take initiative and make decisions
- Knowledge and hands-on experience with SEO and digital marketing trends.
- 3 - 5 years of customer success, sales, or account management
- Experience at a marketing SaaS company or SEO/digital marketing agency.
What you get
- A competitive compensation package
- Flexible work hours and lots of autonomy
- Plenty of potential to experiment, grow and build your authority in the space
- Annual team retreat
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
