Account Manager- EU

Office Based: Berlin

Contract Length: 12 months potentially extending to 18 months.

Suppliers! E-commerce! Technology

Are you sales driven? Have a consultative approach with customers? Thrive within building bespoke service packages? As an Account Specialist within our Global Integrations team, you will work at the core of  E-commerce: operating at the intersection between customers, suppliers, and technology!  

This requires an exceptional sales individual, someone who can quickly build trusting partnerships with our customers whilst navigating a portfolio of services to identify and creatively build a bespoke integration service and commercial package aligned with our customers requirements. Our Global Partner Support team members continuously strive to enhance our supplier-partners supply chain technology that powers the Wayfair ecommerce experience.  Leveraging external and internal partners, to execute our strategic vision, enabling a best-in-class solutions offering to an ever-growing supplier base.

If you are analytical, passionate and self motivated, consultative sales professional we can offer a platform to elevate your career within a fast paced and agile global ecommerce business.

What You'll Do

Essentially you will; 

• Engage daily with our ever-growing supplier base (20K suppliers driving +$10BN in revenue) to solve problems with technology systems and data quality that are fundamental to our business, including the configuration of data exchanges between Wayfair and our partners. 
• Collaborate closely with our integration vendors to ensure we have the right partners to support the integrations our suppliers wants and needs. You will be tasked with 
• Lead Wayfair’s integration agenda for our Asia-based suppliers

and

• Identify and engage integration vendors to deepen Wayfair’s integration capabilities and suppliers to broaden our integrated supplier network
• Assess and resolve data integration/exchange issues in a timely and accurate manner
• Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of Wayfair tools
• Work effectively across our global team to ensure efficient collaboration
• Provide support and build relationships with vendors, suppliers and internal stakeholders to expand and improve Wayfair’s full integration menu and increase supplier adoption
• Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
• Act as a critical liaison between vendors, suppliers, and internal teams to gather user feedback, facilitate conversations, and leverage feedback to propose solutions to drive improvements
• Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities.

What you will need

• Proven success operating within a consultative sales/ account management role.
• To be commercially astute with the talent in building attractive proposals and effectively discussing and negotiating pricing packages.
• Exceptional customer service skills, someone who can effectively connect with customers/ partners/ vendors, quickly building trust to effectively nurture a positive Wayfair experience.
• Strong problem-solving skills; a logical and analytical thinker who can dissect a problem to identify and leverage cross functional partners if needed. 
• Effectively operate independently as well as within a larger team and cross functional business.
• Comfort with technology, both in navigating multiple systems simultaneously and learning new software required for the role.  
• Fluency in the English language (both written and verbal).  Any additional languages would be advantageous but not essential.

If you are looking for the opportunity to expand your account management career, whilst operating within a technology focused E-commerce business; Wayfair offers this and so much more.

Intrigued! Click apply and get closer to expanding your career.