An Account Manager is responsible for making sure both client and company needs are understood and being fulfilled. Duties include handling customer inquiries, working to find solutions and working relentlessly with other departments to ensure an exceptional customer experience.
Major Responsibilities:
- Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
- Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
- Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
- Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
- Solid organizational skills to initiate, establish and relentless pursue tasks
- Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
- Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes
- Ability to positively adapt to change in a highly dynamic work environment
Skills/Abilities:
- Outstanding communication skills - written and verbal - as well as able to create compelling presentations
- Sales/selling methodology and techniques
- Proficient with Excel and Powerpoint for presenting information in a compelling way
- Strong analytical skills
Education and Experience:
- Previous experience in customer service, account management, or client-facing roles is a plus but not necessary.
