Amsterdam, Netherlands

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

Overview:

We are part of a growing industry where we have conquered the global market, and now due to expansion, we are looking for an Accountmanager to join our Account Management function in Amsterdam. Our Account Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value.

In this role, you will also be responsible for customer retention and expansion for our Benelux customers. You'll be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

What you'll be doing:

Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
Successfully up/cross-sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
Invest in customer satisfaction resulting in increased renewal rates and reduced churn
Convey best practice examples that drive ROI
Ensure Trustpilot becomes the value-adding partner in targeted accounts
Successfully onboard clients and ensure they fully utilise their paid subscription

Who you are:

Fluent in Dutch. Along with English working proficiency
Proven experience in a similar commercial role
Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate
Consistent track record of hitting targets in similar capacity in the past
Demonstrated experience with subscription based, renewal license models
Ability to build and maintain strong relationships with multiple stakeholders
Excellent communication and negotiation skills
Experience with selling in a competitive environment and uncovering new revenue opportunities
Ability to manage high-impact conversations in a professional and solution-oriented manner

What's in it for you?

Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
On-going career development, training and one-to-one coaching via our in-house enablement team
25 days annual leave
Hybrid working model 3 days on site and the rest working from home
Commuter / Work from home allowance
2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learnin
A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment

We are:

Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
Ideas people. We like our employees to be creative and always advocate for new ways of working

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-IA1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

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Account Manager (Dutch) - Benelux - Existing Clients