Account Manager

Role Description

The Account Manager role is responsible for the success of Dropbox’s existing customers by developing trusted relationships within accounts, creating new opportunities via Dropbox’s portfolio of products, and driving net dollar revenue retention.

We are looking for a collaborative, self motivated and highly skilled Account Manager to drive revenue growth across a set of existing customers and own the customer relationship. 

If you are a strong communicator, have an ownership mindset, and enjoy building relationships with your customers, then we invite you to apply. 

Responsibilities

Sales Capability

• Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and up-sell/cross sell of the entire DBX solution set
• Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
• Ensure customer satisfaction and delight through alignment to leverage DBX solutions to solve/support customer business priorities. 
• Prospect heavily within your install base of accounts and create net new sales pipeline

 Business/Commercial/Account Management

•  Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer organization
•  Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders
•  Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts 
•  Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
• Build compelling business case, pricing proposal and business review presentations 

Product/Technical

•  Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business 
•  Support and drive customer understanding of and appreciation for the Dropbox product roadmap 
•  Be the voice and champion of the customer to the product team and other cross functional organizations. 
•  Become a strong technical product expert through training and deep utilization of Dropbox core products

General

•  Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close 
•  Develop a thorough understanding of Dropbox products and maintenance contracts 
•  Manage, track, and report sales activities and results using Salesforce

Requirements

• 3-4 years experience in a closing a sales role
• Consultative selling experience in growing existing accounts 
• Strong Track record of meeting sales objectives such as quota and productivity requirements
• Customer Oriented Problem Solving & analytical mindset 
• Commercial Acumen
• Strong negotiation and prospecting skills
• Certified sales methodology training 
• Strong SaaS Technical acumen
• Knowledge of Salesforce.com 
• Bachelors Degree or equivalent 
• Capability to work in a Virtual First environment