Account Manager - Digital Tier

1. Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.
2. Identify new business opportunities within the portfolio of accounts managed and generate sales leads to achieve revenue targets.
3. Build and manage a sales pipeline, including forecasting and reporting on sales metrics.
4. Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities.
5. Make at least 20 calls per day and build 2x pipeline
6. Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded.
7. Collaborate with customers to understand their business needs and provide solutions that meet their requirements and stay up-to-date with industry trends, market developments.

Qualifications

Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.

• 1-4 years’ experience with software / IT sales.
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.