Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
Within the Customer Success team, the mission of the Account Manager is to ensure that Agicap delivers the expected added value to our clients when they subscribe to the tool.
The Account Manager engages with clients right after their training to guarantee them the best experience throughout their customer journey. This position is at the heart of Agicap's global growth strategy to support this mid-market transition.
The AM team is divided into three specializations:
- Activation (To deliver the expected return on investment, ensuring the proper use of the tool by our clients)
- Expansion (Growing our clients by addressing new needs and thus generating upsell)
- Managing friction / cancellation (To handle complex situations and ensure that our clients do not leave us for the wrong reasons)
⭐ Your mission as an AM - Churn Specialist :
You will be responsible for all types of Agicap clients, from the smallest (€5-15 million turnover) to the largest (€50-300 million turnover). You'll need to be creative to find the most personalized solution possible.
1. Customer Retention:
∙ Understand the reasons why customers wish to unsubscribe and attempt to retain them.
∙ Plan and conduct interviews with customers considering unsubscribing.
∙ Identify customer issues or dissatisfaction.
∙ Propose appropriate solutions to meet customer needs and improve their experience.
∙ Negotiate offers or adjustments to encourage customers to stay.
2. Managing Frictions:
∙ Receive and analyze customer complaints or negative feedback.
∙ Collaborate with internal teams (support, product, etc.) to resolve issues quickly and effectively.
∙ Document friction cases and the solutions implemented to improve internal processes.
👪 What are we looking for :
- You have a degree from a top business school (Master's level, Bac+5).
- You have customer relationship skills: you have 2-3 years of experience in customer relations (ideally as a customer retention specialist or customer exit specialist in SaaS, with experience in FinTech being a bonus).
- Or you have strong financial skills: you have 1-3 years of experience in financial audit, management control, or in implementing financial tools (such as ERP accounting, management, or treasury systems).
- You have an excellent level of French and are able to lead full business conversations
- You are capable of multitasking and managing changing priorities within tight deadlines.
- You enjoy challenges and strive to exceed your goals.
- You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them.
- You love advising, arguing, and convincing.
🎁 What we offer :
- An attractive salary (Package between 45 and 55k)
- Swile meal vouchers New 1000 m² offices at Gare de Vaise (Lyon)
- A highly educational and empowering entrepreneurial environment with a lot of autonomy
- A daily challenge working with SME leaders and CEOs
- A dynamic and passionate work atmosphere with a true team spirit to help Agicap take off in France and then internationally
