Account Manager - CRM/TiV (Automotive SaaS)

Join our award-winning A-Team! 

Ready to produce exceptional results with exceptional people?  Get in touch, we would love to get to know you. 

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

The role of Field Performance Manager is to guide the dealership through the growth and development of internal processes, data entry, and database management. The Field Performance Manager is able to diagnose issues at a dealership utilizing reporting and dashboards. Solutions to issues will be explained, demonstrated, and implemented with client approval.

Target Hiring Location: Houston, TX

Position Responsibilities:

• Travel within assigned territory or conduct online meetings with prospects and current customers
• Maintain activity level of phone calls, emails, and scheduled meetings with GM’s or Principles in dealership to cover reports or address any concerns
• Track all activity in our Car Force database of dealers and team activities
• Work with the dealership to help generate revenue for the by integrating all the products the dealership has and use the database to manage into the dealer's culture
• Collaborate with the GM or Decision Maker and your Support team to institute the first steps toward growth, and develop a long-term plan
• Conduct on-going training, usage reporting, and updates on new features and products.
• Maintain files on each dealership with copies of Checklists for All products the dealership has
• Work with the dealership to help generate revenue for the by integrating all the products the dealership has and use the database to manage into the dealer's culture
• Post visits info and notes on LinkedIn

Position Requirements:

• 3-5 years demonstrated experience training/supporting software and services directly to Automotive Dealers
• Collaborative in nature and naturally fit into an extremely fast-paced environment
• Effectively prioritize and execute tasks in a high-pressure environment
• Professional communication over the phone and in person
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
• Collaborative in nature and ability to consult cross-functionally with other departments
• Strong computer skills, proficiency in Microsoft Office Suite
• Willing to travel up to 80%

Work from Here

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.