Convert Group is looking for an Account Manager to join our Customer Success team, the frontline to servicing our clients.
Key Responsibilities:
- Educate customers on the value of our service, grow users’ engagement and feature understanding, and maintain customer health scores through their lifecycle
- Successfully onboard new customers and build strong relationships that drive the adoption and expansion of the services based on their needs and goals
- Assist customers with questions by compiling, analyzing, and interpreting sales data creating reports and presentations, providing insights and recommendations
- Assist the sales team in driving and managing renewals and up-sales
- Provide insights to the product team to improve our services
- Ensure data integrity and review data for patterns or inconsistency for your accounts through regular procedures of checks
Requirements
- 2+ years of similar working experience (account management, market research etc)
- Bachelor’s or master’s degree in Business Administration, Marketing, Statistics or similar
- Proficiency in written and spoken Greek and English
- Strong analytical skills related to sales and digital shelf metrics and well-versed in the terminology and concepts of e-commerce.
- Ability to manage multiple accounts and build strong relationships with them
- Adaptable nature, sense of ownership, and willingness to shift strategies to meet the needs of our customers
- Excellent Knowledge with Microsoft Excel, PowerPoint, and Google Sheets/Slides
Nice to have:
- Experience in analytics, FMCG market insights, and preferably in eCommerce
- Good visualization skills – interested in storytelling techniques
- Comfortable working in a digitally enabled environment and able to work within a virtual environment
- Basic programming/ mathematical understanding is considered a plus
Benefits
And… just for being here, we offer you a culture created and nurtured by super caring people and underpinned by our Values. Our Values (Integrity, teamwork, innovative thinking, passion for development, humbleness, #mehara), were created for our people, by our people; they guide our thinking, decisions, and actions, creating a truly unique place to work. You will also get a chance to be at the forefront of professional growth, great workspaces, serious personal development opportunities, and a few nice job-related perks.
- Private health insurance plans both in Greece and abroad.
- Work from the office (hybrid model) & flexible working options.
- 20% extra annual paid leave, paid student leave & birthday leave.
- Continuous Training and Mentoring programs and other development opportunities.
- Windows or Mac user, either way we will supply you with what you need!
- Financially supporting employees’ post-graduation studies, marriages, newborns, college graduations, and tenure.
- Free daily hot lunches, snacks and coffee at the office.
- Early Fridays during the summer period.
- A variety of company activities and family perks.
