Account Manager

Account Manager Role Summary

The Account Manager will be responsible for maintaining and expanding relationships with key strategic accounts. This role focuses on driving revenue growth through proactive pipeline generation and multi-threading across different stakeholders within customer organizations. The Senior Account Manager will leverage strong interpersonal and communication skills to build champions and deepen relationships, ensuring customer satisfaction and long-term partnerships. 

This is an exciting opportunity to help shape and build out our account management function, playing a crucial role in defining best practices and driving customer success within the organization. Working closely with the Customer Success, Talent Science, Solutions Engineering and other cross-functional teams, the Senior Account Manager will play a pivotal role in delivering seamless customer experiences and uncovering new business opportunities.

Key Responsibilities

Customer Relationship Management

• Own the Account Relationship Map, nurturing existing relationships while multi-threading across various departments and stakeholders to build strong champions.
• Proactively generate pipeline by identifying new opportunities and working closely with internal teams to offer creative, value-driven solutions.
• Drive Executive Business Reviews with the Customer Success Manager (CSM) to continuously assess account health and growth potential.
• Demonstrate a genuine curiosity to deeply understand customer challenges, leveraging insights to offer relevant, tailored solutions that build trust and loyalty.

Account Growth

• Develop and execute comprehensive Territory and Account Plans in collaboration with the Customer Success (CS) team to ensure continuous account expansion.
• Proactively identify, pursue, and close new business opportunities within existing accounts, with a focus on multi-threading across key decision-makers and influencers.
• Build strong champions within customer organizations to drive ongoing advocacy and alignment with our solutions.
• Collaborate with cross-functional teams to ensure smooth execution of account growth initiatives, from product demonstrations to co-creating customer kick-off plans.

Collaboration with CS and Cross Functional Teams

• Establish a recurring meeting cadence (bi-weekly) with the CS team to refine and execute Territory and Account Plans.
• Work closely with Sales, Marketing, Product, and Engineering teams, sharing customer, industry, and competitive insights to drive better alignment and innovation.
• Actively participate in internal communications to ensure that all stakeholders are aligned on the strategy and needs of your key accounts.
• Leverage internal subject matter experts (SMEs) to demonstrate value, solve complex customer problems, and explore greater opportunities for partnership.

Key Skills

• Account Strategy: Ability to build and execute an appropriate strategy to grow the book of business
• Pipeline Generation: Strong ability to proactively identify new business opportunities within existing accounts.
• Multi-Threading: Build and nurture relationships across various levels and departments with our customers.
• Relationship Building: Develop champions and advocates within the customer organization to support long-term growth.
• Communication: Excellent verbal and written communication skills, capable of understanding customer challenges and organizing internally to  collaborate across multiple teams (Talent Science, Solutions Engineering, Product, etc).
• Curiosity: Genuine curiosity to understand the customer’s business and industry challenges, and a passion for finding solutions that deliver value.
• Cross-Team Collaboration: Skilled in working with Customer Success, Sales, Marketing, and Product teams to align strategies and deliver exceptional customer experiences.
• Forecast Accuracy: Ability to accurately forecast revenue potential and pipeline.

Salary Projection

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total on-target earnings (OTE) in the range of USD$120K-$160K. This range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission bonuses, equity, and/or benefits. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.