We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
At Civica, we are committed to empowering Local Government with innovative software solutions that make a difference in their communities As an Account Manager in our Local Government business unit, you will manage the customer experience and relationships with our Local Government customers across Western Australia with a focus on customer satisfaction and retention. You will work with customers to identify opportunities to extract more value from their Civica investment as well as positioning and extending our Local Government product portfolio. To ensure we provide our customers with the best outcomes you will work along aside other Account Managers and the pre-sales team to share ideas and create outstanding customer relations. Within the territory you will work with our with Business Development team to assist in identifying new customers.
We welcome your unique talents, please apply for this role if it would make you excited to come to work every day.
Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box…)
About you
You have at least 5 years sales experience within the software industry, preferably with ERP systems. You have worked with sales targets exceeding 1 million dollars per annum and you’ve demonstrated experience managing existing customer relationships, ideally in the Government space.
You’ve demonstrated ability to build and maintain strong customer relationship and are able to drive results and generate effective plans to meet the needs of your customers through a consultative style. You’ve excellent business acumen and strong gravitas with liaising with both internal and external stakeholders.
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here’s what you can expect:
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business.
Flexible work - we have the technology and tools to support a hybrid work environment, with the ability to work from home and come into the customer offices, or on site.
We’re all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
Focus on learning - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
