At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
Backstage is the largest talent marketplace for the entertainment industry, media, brand marketers, and other content creators, matching their creative projects with the best actors, voiceover artists, production crew, and other industry professionals. Employers around the world use our best-in-class technology to staff over 50,000 creative projects a year in film, television, commercials, branded content, theater, experiential marketing, and more.
Backstage is the only platform that services the entire content creation ecosystem, providing a one-stop shop for productions to source, hire, and pay right-fit talent for any project, anywhere. We recognize creatives as the beating heart of our brand, and we have a core mission to break down barriers for entry to careers in the entertainment industry by connecting talent to the best jobs, networking opportunities, and educational resources.
Crucial to that mission is our ongoing commitment to harnessing the latest technology to design innovative digital tools that promote more diverse, equitable, and inclusive hiring practices and facilitate more authentic, successful storytelling. We’re a team of customer-centric, data-driven, forward-thinking, strategic problem-solvers with a passion for helping our customers and members make amazing things together.
About TCS
TCS' mission is to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. We provide solutions that manage the entire project lifecycle, including talent discovery and staffing, production, post production, and distribution. Our brands include Backstage, Coverfly, FilmFreeway, Final Draft, ShareGrid, and Voice123.
TCS is the creative services division of Cast & Crew, a family of individually innovative companies modernizing the ways in which content is created.
The Role:
Backstage is seeking an Account Manager to help our clients achieve a successful experience hiring cast and crew on our talent-marketplace platforms (Backstage, Mandy, and StarNow). Our account management team consists of seven account managers who are specialized in understanding the needs of casting directors, producers, and employers that are seeking the best on-screen and behind-the-scenes talent for their productions. The team's primary focus is on retention, support, and providing top-quality service for our existing clientele. The account management team is part of Backstage’s larger Casting Department, which includes business development executives, casting editors, website admins, content-verification specialists, and customer service representatives working across nine different countries – all specialized in the hiring and casting needs of creative projects. We value autonomy and collaboration equally, and foster a culture where we trust our team members execute on their own volition, while working collaboratively towards mutual goals.
As an Account Manager within the Casting Department, you will be building and expanding relationships with the clients who post the most high-profile, trustworthy, and top paying job listings and casting calls on the Backstage, Mandy, and StarNow platforms. Our clients include production companies, directors, brands, agencies, and content creators who are staffing projects for film/tv, commercials, theater, marketing campaigns, and more. You will be helping these employers and creative professionals to navigate and optimize their experience on the platform through education, consultative problem solving, and in-depth knowledge of the casting process and our product offerings that best fit their needs. An ideal Account Manager will provide a customer experience that transforms clients from occasional users into highly engaged brand advocates.
The Account Manager will report to Backstage’s Senior Account Manager.
What You’ll Do:
What we’re looking for from you:
Benefits
Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.
Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.
CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
