Account Manager

About Blackbird Labs

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. 

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. 

Come join us in building the next great restaurant thrill ride!

About the job

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird.

This is an in-person sales opportunity, meeting with restaurant clients. Candidates must live local to New York City, relocation not provided

Responsibilities

• Build processes and standardize best-practices within restaurant success
• Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
• Track restaurant KPI and OKR to understand their success, issues, or opportunities
• Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
• Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
• Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
• Be a champion of Blackbird’s mission, brand, and product

Minimum qualifications

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
• Restaurant, hospitality, or tech experience with an industry disrupting product
• Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
• Ability to take initiative, build rapport, and solve problems quickly

Preferred qualifications

• You’re relentlessly optimistic about the future and determined to get there. 
• You can pivot on the fly. You’re not looking for a boring job.
• You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn’t scare you.
• You are a highly organized, detail-oriented and process-driven
• You are an excellent, and efficient, communicator
• You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture
• Interest in serving up a game-changing loyalty platform for the best restaurant

Benefits and perks

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, flexible vacation, and a parental leave program. We also offer some not-so-standard, extra-fun benefits.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. 

We encourage people from underrepresented backgrounds and different industries to apply. Join us and find out what the best work of your career could look like here at Blackbird.

Salary Range: $80,000 - $130,000 OTE