Company Summary
AZA Finance is an established provider of currency trading and cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology in our flagship products, AZA is able to significantly lower the cost and increase the speed of business payments to, from and across frontier markets.
Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.
Our partners utilise our hybrid financial infrastructure and deep local knowledge to manage liquidity and send payments to dozens of bank networks, mobile money operators and payments aggregators across Africa. Licensed by the UK’s FCA and the Bank of Spain, AZA is a market-maker in every major African currency. AZA was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala and Dakar.
Job Summary
As the Account Manager, you will be responsible for managing clients allocated to you in your portfolio. You are responsible for achieving the set revenue targets assigned to you on a quarterly basis. This will include managing the existing accounts in your portfolio, and any newly closed accounts handed over from the Sales Team, in addition to upselling and cross-selling to these client accounts. You will work closely with various departments (Product, Trading, Legal, Compliance, Sales, Payments) in order to maintain and further develop the relationships with clients.
As the Account Manager, you are responsible for the growth of all accounts allocated to you, making sure that you generate and convert any upsell, cross sell or referral opportunities. You are also responsible for keeping up-to-date account plans of the respective accounts to ensure that the client’s needs and expectations are met by AZA Finance.
Requirements
- Minimum of 5 years’ experience in a customer facing role with relevant experience in either a fintech, FI, banking institution or payment provider.
- Must have a track record of revenue generation and closing opportunities/deals
- Strong negotiation skills
- Exceptional communicator (written and oral) with strong interpersonal skills
- Advanced MS Office, Google Suite Tools and CRM skills along with the willingness and ability to become familiar with company-specific tools/software/CRM
- Ability to foster positive and cordial professional relationships internally. This does not preclude you from being assertive and clearly sharing your opinions on business decisions and approach.
- Work with cross-functional teams to support the growth of AZA Finance both internally and externally.
- Creative problem solving with the ability to work independently with minimal guidance.
- Devotion to high-quality customer service with an outgoing, positive attitude
- Strong organizational skills ensuring you’re on top of every follow up and nothing falls through the cracks
- You’re highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations
- You’re persevering and willing to roll up your sleeves to do whatever needs to be done
- Ability to wear many hats and the poise to navigate the fast-paced ambiguity of our growing company
- Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
- Should be fluent in English and Spanish
Responsibilities
- The Account Manager will need to master a sound understanding of AZA Finance’s product offering and pricing structures in order to maintain client relationships and support them with the right solution for their needs.
- Serve as the main point of contact for clients, building strong relationships and understanding their business needs leading to high level of client satisfaction.
- Conduct regular meetings and check-ins with clients to review performance, discuss upcoming initiatives, and identify opportunities for additional services.
- Develop a strategic account planning process in which the client’s targets are met, and we deeply know our customer.
- You will be responsible for generating referrals which will be enhanced by developing strong relationships with existing clients.
- Develop account plans and strategies in collaboration with clients and internal stakeholders to achieve mutual business objectives.
- Identify opportunities for upselling and cross-selling additional products or services to existing clients.
- Work closely with the sales team to identify new business opportunities within existing accounts.
- Monitor account performance and track key metrics to ensure revenue targets are met or exceeded.
- Prepare regular reports and analysis on account performance, revenue forecasts, and client satisfaction metrics.
- Collaborate with internal stakeholders: Product, Compliance, Finance, Treasury and Infrastructure to ensure that customer requests/ demands are met, and the customer feedback is communicated clearly and issues are resolved promptly.
- Advocate for client needs and provide feedback to internal teams to drive product and service improvements.
- Present data and recommendations to internal stakeholders to aid in impactful business decisions and adapting tactics that drive growth within the existing client segments
- Ensure efficient retention and growth of clients, once actively trading
- Escalate relevant issues/outages to the appropriate internal teams
- Collect customer feedback and product feature requests
- Keep CRM tool up to date and maintain excellent client retention processes to clearly identify status and success after a deal is won
- Timely response to clients via phone lines, Whatsapp, Slack or email
Benefits
- Workplace pension contributions
- 24 days statutory paid annual leave in addition to local public holidays, plus an extra day for birthdays. Including 4 days for Christmas/New Year break
- Company funded private medical insurance: dental, medical, and optical services coverage based on your jurisdiction
- Performance bonus & Equity Incentives Plan
- Growth: Access to a personal growth budget (FTEs/PERM Only)
- Mentor & Buddy Program
- Complimentary breakfast, snacks & drinks
- Team Building and Happy Hours Events
- employee mental health support
- A One-Time Work from Home Allowance
- Employee Referral Program
