Reporting into the Head of Customer Success, we are looking for a relationship/account manager to initiate meaningful engagement with existing restaurants and restaurant groups within your territory to achieve the ultimate target of retaining and upskilling your partner base As Growth and Retention Manager, you will be responsible for delivering monthly, quarterly and annual targets by managing a portfolio of restaurants, as well as becoming a product expert on the Quandoo platform.
You will be responsible for driving additional growth, by way of upselling to your partner base, in your territory and are responsible for the lifespan of all newly signed merchants once set live by the Onboarding Team.
The position is a remote-based role where travel may be expected to meet business demands. You will also work directly with the UK Leadership Team to drive the right behaviours through strong communication skills and becoming a brand ambassador of the Quandoo Core Values.
We are looking for a person who has strong relationship building experience in a fast-paced environment. A background in hospitality, account management and/or sales is preferable as we grow our business.
We are offering an exceptional opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.
Key Responsibilities
To own and take full responsibility your partner base with the goal of increasing usage, ensuring payment, increasing bookability, and achieving predetermined retention targets
To train, educate and upskill your portfolio on the ever-changing technology Quandoo offers
Responsibilities
To be confident in your ability to converse with potential partner restaurants, chains and hotels
Manage and deliver on your monthly call targets by retaining restaurants on our SaaS platform
Achieve a minimum level of calls per week as set out by your Line Manager
Develop and execute a strategic plan to achieve growth targets and expand usage within our net customer base
Build and maintain strong, long-lasting stakeholder relationships within your territory with a view to grow your merchant base
Partner with the wider team to further your skills and assist in the development of new locations or areas of interest
Effectively communicate Quandoo’s value proposition through proposals and presentations to stakeholders
Understand and report on industry-specific promotions and trends
Undertake regional market analysis and competitive assessment for strategy planning
Restaurant experience
Knowledge in digital platforms and/or a tech-centric companies
You will have strong organisation skills and the ability to multi-task successfully
Ability to communicate at a high level
Proven ability to articulate the distinct aspects of products and services
Proven ability to understand and position products against competitors
Previous Hospitality industry experience is beneficial
This is an entry level role where we will offer full training and support.
Salary and benefits package available on request.
