Are you a service-minded communicator who enjoys solving problems for restaurant partners? Are you detail-oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step.
Role background
As a result of Wolt’s rapid expansion and the plans we have for 2025, we need a SMB Account Management Team Lead to support the Account Management team in the Central Region (Frankfurt and surroundings).
Reporting to the Head of SMB Account Management, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.You’re excited about this opportunity because you will…
● Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
● Taking ownership of the relationship once contract is signed, and successfully onboarding and training venues together with RAs.
● Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.
● Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes.
● Perform frequent quality and satisfaction checks to ensure service standards.
● Conducting renegotiations with venues alongside the Account Managers.
● Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
● Setting KPIs for the local Account Management Team and providing performance feedback.
● Creating a positive work environment that enables the team to develop.
● Leading by example in terms of demonstrating Wolt values and behaviors.
● Solid experience from a previous key account management role.
● Strong leadership skills and positive ‘can do’ attitude.
● Excellent interpersonal skills with the ability to adapt tone to suit the audience.
● Experience from using analytics platforms or strong Excel skills.
● Structured, detailed and service-oriented.
● Passion for food and developing the best restaurants in town.
● Experience from working with a CRM system is a plus.
● Fluent in German and English.
What we offer
Cool office in the heart of Frankfurt
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Discounts on Wolt orders
Various soft drinks, coffee, and fruits in the office
Weekly (virtual) all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation
