Who we are
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
As an Account Executive at Zus Health, you will play a critical role in managing and nurturing customer relationships while ensuring that our clients - value-based care and tech-enabled care organizations - achieve their desired outcomes and derive maximum value from our products. Reporting to the Head of Customer Success, you will build and maintain strong relationships with customers, provide strategic guidance, and proactively address any issues to enhance customer satisfaction and retention. You are their technical guide to ensuring their success. You are also accountable for the growth and expansion of existing customer deals.
This role requires a client-focused mindset, strong problem-solving skills, and a passion for helping customers succeed. We are looking for someone who can ebb and flow between being a strategic thought partner to customers and rolling up their sleeves to dig into technical issues. You will be responsible for creating account plans with a clear KPI strategy, using data and analytics to identify optimization opportunities, and generally acting as the primary point of contact between the company and our clients. This role can be located anywhere in the US. This role will require some travel to company and customer meetings.
As part of our early team you will be responsible for:
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Relationship Management: Build and maintain strong, long-lasting client relationships. Understand clients' business needs and objectives to provide appropriate solutions
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Account Management: Oversee the day-to-day management of client accounts. Coordinate with internal teams to ensure the successful delivery of services or products
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Client Onboarding: Guide new clients through the onboarding process, ensuring they have a smooth transition, a comprehensive understanding of our products and an early proof of concept
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Issue Resolution and Troubleshooting: Provide technical support and troubleshooting for complex issues, ensuring timely resolution. Monitor and triage support tickets and provide solutions that enhance client satisfaction and retention
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Technical Support: Support the technical aspects of a client’s integration, including system configuration, data migration, and integration with existing systems
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Value Realization: Create a deep understanding of our products to help clients achieve their business goals by providing insights on how to best utilize our solutions
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Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure client success and satisfaction while using data to identify opportunities for improvement and growth
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Renewals and Upsells: Proactively manage renewals and identify opportunities for expansion with existing clients
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Customer Advocacy: Be the voice of the customers internally. Collaborate with product and service teams to surface feedback, address issues and drive improvements
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Reporting: Prepare and present reports on account health, usage, and success metrics to clients and internal stakeholders
You're a good fit because you have:
- Prior experience in managing customer relationships - you have at least 7-10 years of experience driving value for customers, helping them achieve their goals
- Domain expertise in healthcare, with a particular focus on value-based care outcomes, digital health, and interoperability
- Proven track record of partnering with technical experts to successfully implement software solutions, getting customers live and recognizing value quickly
- Ability to understand and communicate complex concepts effectively
- Excellent communication, interpersonal, and organizational skills
- Ability to work collaboratively and influence cross-functional teams
- An aptitude for problem solving, with an ability to proactively troubleshoot issues and develop creative solutions in real time
- Experience with EMR systems and clinical operations workflows
- A self-starter attitude that shows that you are ready for the fast, and sometimes unstructured, nature of a growth-stage startup
- Passion for improving healthcare in the US
- An ability to travel as needed
- Bachelor’s degree; advanced degree in business, healthcare preferred
We will offer you…
• Competitive compensation that reflects the value you bring to the team a combination of cash and equity
• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)
Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.
We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.
