Account Executive

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Growth team in Toronto are currently looking for an Account Executive to join the team. 

As an Account Executive, you’ll manage a portfolio of top tier customers who demand the very best experience and customer care. To anticipate needs and build an experience that surpasses our customers' highest expectations. 

Key responsibilities will include:

• Build relationships and trust with the clients through friendly and helpful service in line with their expectations.
• Be your own analyst and manage a portfolio of 250+ clients strategically. Monitoring and reacting to the performance of your portfolio on a regular basis. Choosing where to focus in order to achieve goals while keeping the business and the clients' best interests in mind.
• Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the clients’ experience .
• Increase retention and monetization of your portfolio, positively impacting VGW’s revenue.

What you will bring to the role:

• Experience managing a portfolio of accounts for at least 2 years.
• Experience managing relationships and interactions with customers and potential customers using a CRM database management.
• Demonstrated ability to establish and sustain relationships with customers.
• Strategic with time management distinguishing between what is important and what is urgent.
• Tech-savvy.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.