- Maintains professional and positive relationships with all clients, by monthly phone calls and personal visits as needed
- Seeking out new opportunities within established region
- Handling customer concerns as well as identifying and resolving their concerns
- Communicating new service and product opportunities, feedback, special developments, or information collected during field activity to proper company staff
- Preparing schedules and action plans to identify particular targets and list the clients contact information
- Presenting and selling company services and products to current and prospective clients
- Follow up on referrals and new leads resulting after field activity
- Developing and maintaining the existing product knowledge and sales materials
- Establishing and maintaining new and established client relationships
- Prepares and submits client proposal for pricing to executive director
- Submits proposals and client service agreements to prospective clients
- Prepares in-service presentations to new clients
- Prepares full account set up in LIS, contact relation management systems and client supply management system based on proposal of services
- Creates, reviews, and maintains all client test requisitions
- Monitors competition by gathering current market place information on pricing, testing and marketing techniques
- Recommends changes in services and policies by evaluating results and competitive developments
- Resolves client complaints by investigating problems, developing solutions, preparing reports and making recommendation to management
- Attend local, regional and national meetings as needed
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Coordinating shipping programs and managing delivery of company products and services
- Coordinating with company staff to achieve the work required in closing up sales
- Assisting in the execution of marketing plans of company as required
- Performs duties in compliance with all applicable regulatory and accrediting agencies
- Supports Eurofins DPT’s business philosophy, leadership values and ethics
- In order to meet Eurofins DPT’s quality policy and objectives, all employees are expected to meet basic expectations of Eurofins DPT’s quality management system including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, and accurate recordkeeping.
Basic Minimum Qualifications :
- Bachelor of Science or Business Administration degree required
- Minimum 3-5 years experience in deceased/living donation and transplantation field preferred.
- Minimum 3-5 years experience direct client support and sales.
- Willingness to travel
- Authorization to work in the United States indefinitely without restriction or sponsorship
The Ideal Candidate Possesses :
- Pleasant and exceeding personality
- Excellent internal and external customer service skills
- Able to meet fixed deadlines and manage under pressure
- Excellent verbal and written communication skills
- Positive individual and a hard worker
- Able to build and deliver presentations
- Knowledge of sales promotion and advertising techniques
- Good computer application skills such as Microsoft Word, Excel, PowerPoint, etc.
- Able to persuade and convince others
Position is full-time, working Monday-Friday 9:00am - 5:00pm, overtime, as needed. Candidates currently living within the Northeastern Region of the United States are encouraged to apply.
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
