Chicago, United States

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our Account Executive, you will…

You will support the day-to-day activities of assigned account(s) while coordinating effectively with client brand teams and extended partners on the development of tactics. You’ll be an agile member of the team who fields frequent client requests and collaborates internally for strong thought leadership and best-in-class work.

Be Accountable and Responsible

Assists in all facets of account services and client management as directed

Actively participates in internal and client status meetings
Effectively communicates client feedback to cross-functional agency team and keeps team apprised of changes or updates to account in a timely manner
Assists in managing projects through client review process
Develop an understanding of the brand’s strategic imperatives
Assists in tactical planning
Develops and submits internal documentation per agency SOP

Possesses working knowledge of all agency processes and works well with the internal team to ensure projects are progressing on time; assesses and monitors team and job productivity/efficiency
Solid understanding of account management principles, such as:

Organization, documentation, delegation
Ability to demonstrate written/verbal communication skills
Can multitask and prioritize work/to do list

Monitors financial status of accounts

Monitors hours and production expenses
Responsible for approving billing and invoices, partnering with finance to manage hours

Prepares materials for reporting to the client with oversight
Obtains an understanding of the category, the brand, customer segments, and relevant competitors; proactively seeks out team members to gain working knowledge of the brand and category ongoing basis
Keeps up-to-date on industry and category trends through websites, trade journals, market research
Remains alert to client needs and elevates opportunities to convert organic growth opportunities

These are the qualifications we’re looking for

2-3 years of account management experience within an advertising environment, preferably within the life science/pharma vertical
Bachelor’s degree preferred, or equivalent work experience
Experience working on omni-channel projects, specifically email CRM, website development, SEO, analytics reporting, and media.
Excellent communication skills (oral and written), with the ability to interface collaboratively with cross-functional teams
Strong client/project management skills, especially as it relates to setting the tone for achieving deadlines within our fast-paced, ever-changing environment

#LI-NT1

#LI-HYBRID

We offer the following: Medical, Dental, Vision, Life Insurance, 410K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus other benefits and perks.

And here’s how we live our values at MERGE

Ability. Mastering our craft
Agility. Delivering with a growth mindset
Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

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