ABOUT THE ROLE:
Zeno Group is seeking an experienced Account Executive to support clients with Employee Experience internal communications and change management assignments. The Account Executive will work with some of the world’s most renowned brands to deliver integrated communications focused on the employee experience.
In this role, you will have responsibility for a variety of activities, including contributing to employee communication strategies and campaigns, engaging with clients, developing messaging and content, creating presentation materials, conducting research, and continuing to build Zeno’s growing Employee Engagement offering. You will also support Zeno’s point of view and programming around DE&I initiatives and embed that same thinking within client programs.
Candidates applying for this role should be skilled at writing/editing and project management, be detail-oriented, and have a strong understanding of internal communications tools/channels, employee engagement, executive/leadership communications, change management and thought leadership. The candidate must also be willing to speak up, learn, collaborate, and contribute effectively.
RESPONSIBILITIES:
- Demonstrate proficiency and serve as an expert in publishing on all the clients’ channels.
- Participate in routine training to apply new capabilities for ongoing publishing acumen.
- Partner with the client and Pod to consult on how to best leverage channels to communicate with key audiences.
- Contribute to and adjust critical information in the Project Management tool and Editorial Calendar.
- Provide distribution support during After Hours occasions as part of a rotating coverage schedule.
- Provide engagement insights and recommendations for optimizations to inform communications strategy and the editorial calendar.
QUALIFICATIONS:
- Must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof or vaccination before start date. Candidates may request an accommodation due to a disability or sincerely held religious belief or an exception required under applicable law.
- Minimum 2 years of experience in corporate communications, public relations, or a related field
- Bachelor’s degree in public relations or other related communications field.
- Exceptional writing/editing skills across a wide variety of client deliverables – including communications plans, scripts, talk tracks, and thought leadership pieces.
- Understanding of internal communications tools and technology (ex: FirstUp/SocialChorus, Qualtrics, Workplace, Yammer, SharePoint, etc.)
- Experience with corporate content strategy development.
- Results-driven with the ability to manage multiple priorities and work against tight deadlines.
- Experience working directly with clients and actively participating in client meetings; professional presence.
- Understanding of performance metrics, optimization, and ability to spot trends.
- Demonstrates the ability to think strategically and holistically about client programs - can see the big picture while also managing daily details of multiple accounts; become a key contributor.
- Be committed to learning about communications and employee engagement trends.
- Be willing collaborator and contributor; quick on your feet; excited to learn; not afraid to ask questions or make suggestions/recommendations.
