Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.
We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.
We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.
We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.
Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.
Good salespeople need two things: world-class innovative products and convenient commercials to cater to their prospects. Well, we offer world-leading products and a flexible commercial. These give us a starting point, but for most of us, that is just not enough. We like betting on ourselves to score the highest possible in this game, to climb the highest mountain, and to be the best there is. We are not only disrupting the tech ecosystem and democratizing the market but we are also disrupting the entire Saas sales community as well. All because we have a different style of sales. That's why we were able to expand so rapidly and we will never stop. If you want to know more about how not only to disrupt product & development but also disrupt B2B Saas sales, join us!
We want you to join us while we are taking a step into the future if you have
- 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
- Proven track record of using sales & persuasive skills
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
- Passion for testing, measuring, and improving outreach and follow-up the effectiveness
- Strong communication skills in both writing and speaking (English)
- High sense of responsibility and accountability
- A strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts and legal discussions
- Thrives in a fast-paced, high-growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
- A university degree in Business, Marketing, Engineering, or related fields
As an Account Director in Insider you will
- Own a portfolio of existing accounts and take responsibility for their retention and growth.
- Identify upsell and cross-sell opportunities within existing accounts.
- Proactively own renewals in accounts in cooperation with the Customer Success team.
- Succeed in a team selling environment for maximum account penetration and coverage.
- Consistently forecast monthly and quarterly performance.
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
- Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints
- Take ownership of renewal success and strategy to achieve key commercial/contractual targets
- Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition
- Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on
- Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
