Job Description:- Account Director
As a platform company powering businesses across multiple geographies, Shipsy processes millions of transactions per day and supports their operations with our platform, APIs, runs marketplace and more.
You would be the owner of growing this relationship with identified accounts to a larger scale in terms of Customer NPS, Revenue & Business Success Metrics
This would involve being a thought leader & problem solver for the customer. And building strategy, coordinating with the product team as well as cross-functional teams to drive the projects centrally.
You’ll work directly with the leaders to solve business-critical problems and be part of a group responsible for driving Shipsy’s growth exponentially.
Key Responsibilities and Accountabilities:
Working closely to land new opportunities with large global customers and build new relationships with their CXOs
Achieve revenue related outcomes either through landing new opportunities or growing existing key accounts
Build thought leadership by bringing in depth from an industry, product and customer context standpoint
Bring back critical inputs to the product team that can contribute to the product roadmap to ensure we are constantly innovating in line with what our customers are asking for
Understand industry trends that could also contribute to the long term product roadmap of the Shipsy product suite
Drive the P&L of all existing critical accounts
Manage a portfolio of accounts, and establish productive, professional, and profitable relationships with key personnel and CXOs in all large accounts.
Identify and implement the processes, tools, resources, and data needed to drive the projects with defined KPIs and metrics.
Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or other techniques.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Manage schedules with project resources and risk trackers within the time framework
Support clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills
Role Requirements:
Good first principle thinker
Excellent analytical skills to break down and solve complex problems
Ability to collaborate cross-functionally
BTech from a Tier 1 School
Shipsy empowers global businesses to simplify their end-to-end logistics and supply chain operations sustainably, facilitating seamless movement of goods and packages across and within countries. We envision a future where the movement of every parcel and every container around the world is managed and optimized using Shipsy’s platform. We are growing fast on three critical fronts—revenue, customer base and talent pool. Shipsy is enabling 190+ businesses across the globe to better manage their freight and deliveries, tracking products from end to end, allowing them to make better business decisions and providing their customers with better service. More than two million shipments are managed everyday on the Shipsy platform.We are clocking an annual growth rate of 3x, and last year we increased our team by 75%. Shipsy strengthened its foothold in the Middle East by establishing regional headquarters in Dubai, contributing to the growth in employees to 300+ people. Over the next year we see ourselves establishing our presence in the south east Asian and European markets as well and giving Shipsians an opportunity to move abroad.We are backed by Sequoia Capital and Infoedge. Our current team has people from top institutes and experience of having worked at global companies like Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, Microsoft, SAP, among others, and have been entrepreneurs and business leaders too. Not all Shipsians are experts in logistics, but their passion for learning and making a difference for our customers is unparalleled. We operate in an environment that's constantly evolving. Hence, embracing change (and questioning it) comes naturally to us.We aim to make Shipsy’s work culture fun. We all work hard, but enjoy what we do. We are fostering a supportive, empathetic environment that supports you, so you can deliver the results you aspire to and grow as a professional. To learn about our leadership team and gain greater insights into our growth story and solutions, visit https://shipsy.io/about-us/.
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