Job Description:- Account Director
As a platform company powering businesses across multiple geographies, Shipsy processes millions of transactions per day and supports their operations with our platform, APIs, runs marketplace and more.
You would be the owner of growing this relationship with identified accounts to a larger scale in terms of Customer NPS, Revenue & Business Success Metrics
This would involve being a thought leader & problem solver for the customer. And building strategy, coordinating with the product team as well as cross-functional teams to drive the projects centrally.
You’ll work directly with the leaders to solve business-critical problems and be part of a group responsible for driving Shipsy’s growth exponentially.
Key Responsibilities and Accountabilities:
Working closely to land new opportunities with large global customers and build new relationships with their CXOs
Achieve revenue related outcomes either through landing new opportunities or growing existing key accounts
Build thought leadership by bringing in depth from an industry, product and customer context standpoint
Bring back critical inputs to the product team that can contribute to the product roadmap to ensure we are constantly innovating in line with what our customers are asking for
Understand industry trends that could also contribute to the long term product roadmap of the Shipsy product suite
Drive the P&L of all existing critical accounts
Manage a portfolio of accounts, and establish productive, professional, and profitable relationships with key personnel and CXOs in all large accounts.
Identify and implement the processes, tools, resources, and data needed to drive the projects with defined KPIs and metrics.
Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or other techniques.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Manage schedules with project resources and risk trackers within the time framework
Support clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills
Role Requirements:
Good first principle thinker
Excellent analytical skills to break down and solve complex problems
Ability to collaborate cross-functionally
BTech from a Tier 1 School
