Account Director, Performance Engineering

ArtBot (part of Critical Mass)  

About ArtBot  

What We Do  
At ArtBot, we fuse creative automation, engineering, and advanced technologies like Dynamic Creative Optimization (DCO) and Generative AI to deliver high-quality, scalable content for a variety of industries. Our work ensures our clients can move fast, stay efficient, and maintain creative excellence across all their campaigns.  

How We Do It 

Creative Engineering  
Our creative engineering team builds scalable frameworks and universal design systems that allow clients to bring campaigns to market with speed and cost-efficiency. These frameworks are adaptable, ensuring clients can use them across multiple projects and optimize their creative efforts, minimizing the need to start from scratch with each campaign.  

Performance Engineering  
While creative engineering focuses on building the framework, performance engineering ensures that when creative assets hit the market, they are performing optimally. This involves testing, tracking, and refining content to ensure it reaches target audiences and achieves conversion goals. Performance engineering bridges strategy and execution, helping clients get the most out of their media activations.  

Generative AI & Creative Automation  
We’re pioneers in the generative AI space, using AI-driven tools to ideate and optimize creative assets efficiently. Our automation processes allow us to scale content production seamlessly, producing everything from personalized digital ads to dynamic 3D renderings—at a level of precision and speed that drives success for global brands.  

Scalability and Efficiency  
Through proprietary tools and systems, we scale creative output while maintaining high standards of quality. Our streamlined processes enable clients to move from concept to execution quickly, without sacrificing the creative integrity of their work.  

Our Intellectual Property (IP)  
ArtBot’s IP is at the heart of our ability to merge automation, AI, and creative workflows. Our exclusive tools give clients the ability to scale content, personalize messaging, and optimize delivery—all while maintaining top-tier creative excellence.  

Who We Serve 
We work with clients across a wide range of industries, including luxury automotive, pharma, tech, telecom, confectionery, and more. From crafting data-driven digital marketing campaigns to delivering large-scale content solutions, we partner with brands to bring their vision to life in the most innovative and efficient ways possible. 

Job Description :

We are looking for an Account Director. They will be overseeing a team of 2-4 Junior Account Managers and Account Managers. This role will be reporting into the Executive Director.

You will: 

• Oversee Junior Account Managers and Account Managers within their pod and their responsibilities/bandwidth as outlined above within these roles; also responsible for jumping in and assisting in all tasks as outlined for these roles
• Oversee the training and skill development of Junior Account Managers and Accounts Managers within their pod
• Act as an escalation point for Junior Account Managers and Account Managers within their pod
• Generating SOWs for any existing upsell opportunities within the existing client assignment or for new client assignment (senior leadership to handle final approval and manage signatures)
• Generating rates for any existing upsell opportunities within the existing client assignment (senior leadership to handle final approval)
• Operate under a commercial mindset in identifying opportunities for potential client expansion/upsell
• Assist senior leadership in managing overall US process and identifying areas of improvement (internal documentation, client documentation, team meetings/huddles, team trainings, etc.)

You have: 

• Understanding of the programmatic landscape and DCO
• Experience managing direct reports 
• Experience working in AdTech is preferred
• An interest in working in Performance Engineering 
• 5+ years of experience working in a client services role 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to:  

• Strengthen opportunity for continuous learning 
• Improve collaboration and team relationships  
• Increase employee engagement  

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.  

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.