- Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
- Actively network within existing client contacts for any new business/prospects
- Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
- Consulting with clients on sample design and business issues.
- Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
- Resolving sales or delivery issues with client and Operations teams
- Managing bid requests, and ensuring proper and timely delivery
- Collaborating with partners and vendors to ensure seamless project execution
- Act as the liaison between Sales and Project Managers on all projects.
- Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities.
- Maintaining personal quota while delivering on the above
- Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manages pipeline using HubSpot. Produces, maintains and disseminates to internal teams well written, informed Account Plans.
- Takes full ownership of individual revenue, GP and sales goals. Is able to provide an accurate weekly and monthly sales forecast when requested to.
- Understands research methods and methodologies. Comprehends client objectives and can offer guidance around the service/product options available to our clients. Speaks confidently when delivering a bid to a customer. Proactively advises clients on Compliance.
- Works collaboratively with each of the other internal teams to the benefit of our client. Drives client service whilst also maintaining a healthy GP. Proactively handles critical client conversations and supports Operations in project delivery
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
