Reporting to the VP, Client Management, you will oversee the growth of existing client accounts, implementation of policies and workflows that align with the best interests of the client and agency alike. You'll ensure client satisfaction and the success and longevity of the relationship with your accounts. You'll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.
Your primary responsibilities will include:
- Demonstrate a solid strategic and executional understanding of your client's business and market within the framework of transcreation and localisation
- Understand the external influences on your client's business and how the agency can add value
- Be an important player in strategic discussions on a daily basis, while still looking at the longer term view
- Identify new client relationships and channels where opportunities may emerge
- Present Quarterly Business Reviews (QBRs) with important client contacts.
- Support management of the briefing process, internal quality control, internal resource management, and external client communication - to ensure that the clients' expectations are met
- Promote Jellyfish's reputation as a business that is a trusted partner, one that uses new technology solutions coupled with the highest quality creative and production
- Be a primary contact for any client account issues or escalations.
- Plan and implement approach to introduce clients to Jellyfish services that they may not yet use
- Identify areas of service improvement, and ensure team adherence to these principles
- Working with our Client Management team, ensure that agency resources are arranged preemptively to accommodate the changing needs of our clients, and that Jellyfish is perceived as being "best in class" by our customers and partners, and our own team members
- Responsible for financial forecasting and budget/expense planning, management and reporting
- Implement optimised processes and ensure ongoing financial oversight of client accounts including accurate estimating, invoicing, monthly reconciliation of jobs, and follow-up reporting
- Monitor performance to ensure goals are met and report/address any deviation from plan
- Ensure that assigned accounts achieve their budgeted growth in the forecast year
- 7+ years of agency, or client-side experience in marketing, advertising or marketing communications
- Experience working with global brands on transcreation and localisation projects
- Demonstrated long-term relationships with a large network of partners
- You'll be comfortable with consultative and organic selling
- You'll excel at explaining client benefits from all technology in place, and an ongoing understanding of new systems in development that may provide client or workflow benefits
- You'll lead by example, to ensure effective service delivery, and to provide counsel and support in the development of counterparts and junior team members
- You'll have be aware of project progress and important deliverable milestones and will ensure all parties expectations are aligned with these
- You'll be great building relationships, both internally and with clients, to provide direction, information and guidance to ensure that Jellyfish is perceived as a "best in class" production agency
- You will balance all aspects of the role, with changing client requirements, and provide solutions to the challenges that will inevitably arise
Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.
Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.
💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.
💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.
👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.
Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].
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